Operations Scheduler & Incident Coordinator

Corps Security; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company sick pay

Enhanced Family Leave Pay

Health cash plan

Pension scheme

Death in Service

Cycle to Work

Staff discounts

Employee Assistance Programme

Recruitment bonus

New business lead scheme

Job summary

Corps Security is seeking a driven, dependable professional to join our team in Glasgow. The role focuses on operational coordination, workforce planning, and control room support, ensuring top-quality customer service and efficient service delivery across client sites.

You will coordinate staffing, support shift planning, and maintain staffing levels while adapting to incidents and urgent cover requirements.

Qualifications

• Excellent communication and customer service skills are essential.
• Ability to prioritise and manage multiple tasks effectively.
• Confidence operating in a fast-paced operational environment.
• Strong IT skills, including Microsoft Office applications.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• Proactive, flexible and team-oriented approach.
• Desirable experience in scheduling, resource planning, or operational support.

Responsibilities

• Coordinate staffing and resource allocation across client sites.
• Support workforce scheduling and shift planning activities.
• Ensure contractual staffing levels are maintained at all times.
• Act as a key point of contact for site-based colleagues regarding shifts and availability.
• Arrange emergency cover and respond to unplanned staffing shortages.
• Monitor open shifts, overtime requirements, and holiday/absence planning.
• Maintain scheduling records and workforce information.
• Monitor working hours and rest periods to support compliance.
• Ensure personnel meet licensing and training requirements before deployment.
• Manage incident escalations in line with procedures.
• Provide incident updates to clients and management teams.
• Support site teams during major incidents and business continuity events.
• Produce incident reports and management information.
• Assist with incident investigations and post-incident reviews.
• Liaise with clients and internal teams to maintain service standards.
• Investigate missed check calls and follow-up actions.
• Identify operational risks and escalated concerns.

Skills

Excellent communication & customer

Prioritisation & multi-tasking

Fast-paced operations

Microsoft Office

Problem solving & decision-making

Calm & professional under pressure

Team-oriented & proactive

Scheduling / resource planning (desir)

Tools

Microsoft Office

Job description

Corps Security is seeking a driven, dependable professional to join our team in Glasgow. The role focuses on operational coordination, workforce planning, and control room support, ensuring top-quality customer service and efficient service delivery across client sites.

You will coordinate staffing, support shift planning, and maintain staffing levels while adapting to incidents and urgent cover requirements.