Operations Scheduler & Client Liaison

5 Environmental Ltd; England; On-site; GBP 25,000 - 34,000; Full time

Job summary

5 Environmental Ltd in the United Kingdom is seeking an Operations Administrator to provide essential administrative and scheduling support to the Operations team. You will ensure accurate job entry, coordinate engineers, deliver timely client updates and help maintain compliance.

You will manage job data across systems, schedule diaries, liaise with clients and social housing providers, and support RAMS and permit processes while delivering high-quality customer service and meeting SLA/KPI

Qualifications

• GCSEs or equivalent.
• Admin/operations experience useful.
• Training in customer service or operations desirable.

Responsibilities

• Ensure all jobs are scheduled and completed within KPIs
• Maintain accurate job data across systems
• Schedule engineers diaries efficiently
• Liaise with clients and social housing providers
• Update client portals with progress and completions
• Handle inbound and outbound calls
• Arrange permits and job documentation
• Answer telephone enquiries and direct appropriately
• Monitor engineer activity via tracking systems
• Enter and allocate jobs based on requirements
• Update schedules throughout the day
• Chase reports and elevate issues
• Prepare quotes and proposals
• Optimise scheduling efficiency
• Provide real-time client updates
• Communicate professionally via phone and email
• Ensure SLA/KPI deadlines are met
• Build strong client relationships

Skills

Strong administrative skills

Excellent communication

Organisational skills

Experience with job management systems

Education

GCSEs or equivalent

Admin/operations experience useful

Training in customer service or operations desirable

Job description

5 Environmental Ltd in the United Kingdom is seeking an Operations Administrator to provide essential administrative and scheduling support to the Operations team. You will ensure accurate job entry, coordinate engineers, deliver timely client updates and help maintain compliance.

You will manage job data across systems, schedule diaries, liaise with clients and social housing providers, and support RAMS and permit processes while delivering high-quality customer service and meeting SLA/KPI