Operations Route Coordinator

PHS Group Ltd.; Newark on Trent; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Virtual GP for you and your household

Buy and sell holiday scheme

Amazing employee discounts

ILM training through external and in‑n

Apprenticeship opportunities

23 days holiday plus bank holidays

Free Parking onsite

Wellbeing and support services

Pension scheme

Life assurance

Cycle to work scheme

Job summary

phs Group in Newark is seeking an Operations Co-ordinator to support the Operations Centre by coordinating service routes and briefing drivers to improve delivery and customer service.

The role acts as a link between service drivers and the Operations & Service Manager, ensuring work is distributed to meet KPIs and completed within deadlines. Permanent, Monday to Friday, 40 hours per week with a generous benefits package.

Qualifications

• Provide Excellent Service Delivery
• Build Customer Focus & Relationship Management
• People Management & Development Skills
• Comply with Health & Safety Regulations
• Versatile and creative thinker who monitors service and delivery progress

Responsibilities

• Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre.
• Answering calls from service drivers, clients and Head office regarding site service.
• Acting as a link between the Service Drivers and the Operations Manager & Service Manager.
• Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
• To prepare data for and conduct briefing and debrief sessions for service drivers.
• Ensure that completed routes and attendance are processed in real time. To suggest any improvements to the ways of working and relay this to the Operations Centre Manager.
• A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.

Job description

phs Group in Newark is seeking an Operations Co-ordinator to support the Operations Centre by coordinating service routes and briefing drivers to improve delivery and customer service.

The role acts as a link between service drivers and the Operations & Service Manager, ensuring work is distributed to meet KPIs and completed within deadlines. Permanent, Monday to Friday, 40 hours per week with a generous benefits package.