B2C Sales & Renewals Specialist

G.Network Communications; Greater London; Presencial; GBP 30 000 - 36 000; Tempo integral

Resumo da oferta

G.Network Communications in London is seeking a proactive customer-focused professional to handle inbound and outbound calls, manage emails, and guide customers through sales and renewal processes. You will maintain accurate sales data, work with CRM and Office tools, and collaborate with Sales and Support to ensure a seamless customer experience.

This role emphasizes strong communication, attention to detail, and the ability to upsell while building lasting relationships with customers.

Qualificações

• Proven experience in a sales, customer service, or similar customer facing role.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to handle multiple tasks and priorities.
• High attention to detail and accuracy in handling sales data and customer information.
• Ability to work independently as well as part of a team.

Responsabilidades

• Inbound calls: handle sales inquiries, renewals, and retention.
• Email management: respond to inquiries and process sales/renewal requests.
• Outbound calls: contact prospects, discuss renewals, upsell opportunities.
• Sales accuracy: ensure orders/updates are processed accurately and timely.
• Customer interaction: build relationships and exceed expectations.
• Renewal process: manage full lifecycle and inform customers of renewal options.
• Collaboration: align with Sales and Customer Support teams.
• Reporting: track metrics on sales, renewals, and customer satisfaction.
• Maintain standards: uphold professionalism and reflect brand values.

Conhecimentos

Sales experience

Customer service

Communication skills

Organization

Attention to detail

Teamwork

Formação académica

Bachelor's degree or equivalent

Ferramentas

CRM software

Microsoft Office

Descrição da oferta de emprego

G.Network Communications in London is seeking a proactive customer-focused professional to handle inbound and outbound calls, manage emails, and guide customers through sales and renewal processes. You will maintain accurate sales data, work with CRM and Office tools, and collaborate with Sales and Support to ensure a seamless customer experience.

This role emphasizes strong communication, attention to detail, and the ability to upsell while building lasting relationships with customers.