Operations Projects Lead (Hybrid/Flexible Work)

The University of Manchester; Manchester; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure across all depts.

Purple Place employee discount platf..

Job summary

The University of Manchester invites applications for an Operations Project Officer to join the School Operations Team. The role involves line management of the operations staff, leading projects and providing direct departmental support, with a focus on business improvement and collaboration with Faculty and University partners.

You will deliver operational projects, manage resources, and ensure compliant, high-quality service while handling sensitive information.

Qualifications

• Experience supervising, supporting, training or mentoring staff, alongside process/service improvement.
• Experience of project delivery, working collaboratively with multiple stakeholders.
• Excellent communication, organisation, problem-solving and analytical skills, with the ability to manage competing priorities and sensitive information.
• Strong proficiency across Microsoft 365 including Outlook, Teams, Excel, Word, SharePoint, Forms and Power Automate.

Responsibilities

• Managing and developing the operations team, including recruitment, induction, training, probation, performance, workload and flexible working arrangements.
• Supporting the Deputy School Operations Manager in delivering School operations, acting as an escalation point for complex issues and ensuring a responsive, high-quality service.
• Coordinating operational projects, resources and activities, proactively addressing service issues and championing School-wide initiatives and events.
• Leading process improvement and compliance, ensuring effective systems, accurate records and adherence to GDPR, Export Control, ATAS, Health & Safety, EDIA and Information Governance requirements.
• Providing specialist operational support and stakeholder management, including complex finance, procurement, travel and accommodation queries, while managing confidential information appropriately.

Skills

Staff supervision

Project delivery

Communication

Organisation

Microsoft 365 proficiency

Education

A-levels or equivalent experience

Tools

Power Automate

Power BI

Job description

The University of Manchester invites applications for an Operations Project Officer to join the School Operations Team. The role involves line management of the operations staff, leading projects and providing direct departmental support, with a focus on business improvement and collaboration with Faculty and University partners.

You will deliver operational projects, manage resources, and ensure compliant, high-quality service while handling sensitive information.