Operations & Projects Manager

University of Manchester; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure across departments

Purple Place employee discount

Job summary

University of Manchester is seeking an Operations Project Officer to lead the operations team, drive process improvements and manage complex stakeholder queries. The role involves line management of operational staff, coordinating projects and ensuring high-quality service across the School Operations Team.

The post holder will champion GDPR and related governance requirements, while handling confidential information with care.

Qualifications

• A-level standard/equivalent or substantial relevant professional experience.
• Experience supervising, supporting, training or mentoring staff, alongside process/service improvement.
• Experience of project delivery, working collaboratively with multiple stakeholders.
• Excellent communication, organisation, problem-solving and analytical skills, with the ability to manage competing priorities and sensitive information.
• Strong proficiency across Microsoft 365, including Outlook, Teams, Excel, Word, SharePoint, Forms and Power Automate.

Responsibilities

• Managing and developing the operations team, including recruitment, induction, training, probation, performance, workload and flexible working arrangements.
• Supporting the Deputy School Operations Manager in delivering School operations, acting as an escalation point for complex issues and ensuring a responsive, high-quality service.
• Coordinating operational projects, resources and activities, proactively addressing service issues and championing School-wide initiatives and events.
• Leading process improvement and compliance, ensuring effective systems, accurate records and adherence to GDPR, Export Control, ATAS, Health & Safety, EDIA and Information Governance requirements.
• Providing specialist operational support and stakeholder management, including complex finance, procurement, travel and accommodation queries, while managing confidential information appropriately.

Skills

Staff supervision

Project delivery

Communication

Organisation

Problem solving

Analytical skills

Education

A-level standard/equivalent

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Microsoft Word

SharePoint

Forms

Power Automate

Job description

University of Manchester is seeking an Operations Project Officer to lead the operations team, drive process improvements and manage complex stakeholder queries. The role involves line management of operational staff, coordinating projects and ensuring high-quality service across the School Operations Team.

The post holder will champion GDPR and related governance requirements, while handling confidential information with care.