Operations Project Officer

University of Manchester; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure across departments

Purple Place employee discount

Job summary

University of Manchester is seeking an Operations Project Officer to lead the operations team, drive process improvements and manage complex stakeholder queries. The role involves line management of operational staff, coordinating projects and ensuring high-quality service across the School Operations Team.

The post holder will champion GDPR and related governance requirements, while handling confidential information with care.

Qualifications

• A-level standard/equivalent or substantial relevant professional experience.
• Experience supervising, supporting, training or mentoring staff, alongside process/service improvement.
• Experience of project delivery, working collaboratively with multiple stakeholders.
• Excellent communication, organisation, problem-solving and analytical skills, with the ability to manage competing priorities and sensitive information.
• Strong proficiency across Microsoft 365, including Outlook, Teams, Excel, Word, SharePoint, Forms and Power Automate.

Responsibilities

• Managing and developing the operations team, including recruitment, induction, training, probation, performance, workload and flexible working arrangements.
• Supporting the Deputy School Operations Manager in delivering School operations, acting as an escalation point for complex issues and ensuring a responsive, high-quality service.
• Coordinating operational projects, resources and activities, proactively addressing service issues and championing School-wide initiatives and events.
• Leading process improvement and compliance, ensuring effective systems, accurate records and adherence to GDPR, Export Control, ATAS, Health & Safety, EDIA and Information Governance requirements.
• Providing specialist operational support and stakeholder management, including complex finance, procurement, travel and accommodation queries, while managing confidential information appropriately.

Skills

Staff supervision

Project delivery

Communication

Organisation

Problem solving

Analytical skills

Education

A-level standard/equivalent

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Microsoft Word

SharePoint

Forms

Power Automate

Job description

We are seeking a motivated and collaborative individual to join our team as an Operations Project Officer. This role offers an exciting opportunity to support all aspects of operations and includes line management of operational staff, leading projects, and providing direct departmental support. As part of the School Operations Team, the postholder contributes to business improvement, standardisation, and collaboration with Faculty and University partners.

You will be responsible for:

• Managing and developing the operations team, including recruitment, induction, training, probation, performance, workload and flexible working arrangements.
• Supporting the Deputy School Operations Manager in delivering School operations, acting as an escalation point for complex issues and ensuring a responsive, high-quality service.
• Coordinating operational projects, resources and activities, proactively addressing service issues and championing School-wide initiatives and events.
• Leading process improvement and compliance, ensuring effective systems, accurate records and adherence to GDPR, Export Control, ATAS, Health & Safety, EDIA and Information Governance requirements.
• Providing specialist operational support and stakeholder management, including complex finance, procurement, travel and accommodation queries, while managing confidential information appropriately.

About You

We welcome candidates who bring diverse perspectives, experiences, and approaches to their work. You should demonstrate:

Essential Criteria

• A-level standard/equivalent or substantial relevant professional experience.
• Experience of supervising, supporting, training or mentoring staff, alongside process/service improvement.
• Experience of project delivery, working collaboratively with multiple stakeholders.
• Excellent communication, organisation, problem-solving and analytical skills, with the ability to manage competing priorities and sensitive information.
• Strong proficiency across Microsoft 365, including Outlook, Teams, Excel, Word, SharePoint, Forms and Power Automate.

Desirable Criteria

• Experience in education/higher education and line management.
• Experience using Power Automate and Power BI for data analysis.

Our benefits include:

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see https://www.manchester.ac.uk/connect/jobs/benefits-working-here/. You can also find information on our Flexible and Hybrid working https://www.staffnet.manchester.ac.uk/people/current-staff/flexible-and-hybrid-working/.

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our https://www.staffnet.manchester.ac.uk/news/display/?id=32905.

Enquiries about the role, shortlisting and interviews

Name: Razia Begum
Email Address: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.