Operations & Onboarding Coordinator

Sue Ross Recruitment Ltd; East Midlands; On-site; GBP 23,000 - 29,000; Full time

Job summary

Sue Ross Recruitment Ltd are delighted to be recruiting on behalf of our client, a growing business in Chesterfield, for an Operations Administrator to join the Commercial Operations team.

This role focuses on setting up new customers across business systems, maintaining accurate records, handling billing information and coordinating onboarding from order to activation. The successful candidate will have admin experience, strong data entry, and excellent communication skills.

Qualifications

• Previous experience in an administrative, coordination or operational support role.
• Experience with CRM/ERP/database or business management systems.
• Strong data entry and data management with high accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication, with a collaborative mindset.

Responsibilities

• Create and maintain customer records within business systems, ensuring accuracy and completeness.
• Set up contract, billing, licensing, payment and customer account information.
• Process recurring revenue quotations and sales orders.
• Validate incoming customer information and resolve discrepancies.
• Manage contract amendments and customer record updates.
• Support customer onboarding from order placement to activation.
• Coordinate site setup activities, user creation and licence allocation.
• Liaise with internal departments to gather information and resolve onboarding queries.
• Ensure records are billing-ready and compliant with procedures.
• Monitor and resolve system synchronisation issues.
• Provide administrative support to senior Commercial Operations team members.
• Contribute to process improvements and continuous enhancement initiatives.

Skills

CRM systems

ERP systems

Data entry

Attention to detail

Multitasking

Communication skills

Team collaboration

Tools

NetSuite

Job description

Sue Ross Recruitment Ltd are delighted to be recruiting on behalf of our client, a growing business in Chesterfield, for an Operations Administrator to join the Commercial Operations team.

This role focuses on setting up new customers across business systems, maintaining accurate records, handling billing information and coordinating onboarding from order to activation. The successful candidate will have admin experience, strong data entry, and excellent communication skills.