Operations Officer

Goddard Veterinary Group; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Goddard Veterinary Group is seeking an organised, proactive Operations Officer for our Head Office at Claygate House, Woodford Green, on a 15-month maternity cover contract starting January 2027.

Based at Claygate House with the option to work remotely up to two days per week, you will support day-to-day operations, coordinate requests, manage complaints, and assist HR, Health & Safety and Regional Management teams to keep processes running smoothly.

Qualifications

• Experience in operations support or executive assistance.
• Experience supporting senior managers and coordinating processes across teams.
• Strong organisational and administrative capabilities.

Responsibilities

• Acting as a key point of contact for operational queries and support requests from our practices.
• Supporting the HR Manager with HR administration processes.
• Providing admin support to Health & Safety and helping keep processes organised and up to date.
• Assisting the Regional Management Team with operational administration and day-to-day requirements.
• Supporting credit control and accounts payable processes when required.
• Administering the complaints process and coordinating responses with colleagues.
• Liaising with suppliers and contractors to coordinate maintenance and purchase of equipment.

Skills

Organisational skills

Independent worker

Priority management

Communication

Flexibility

IT skills

Job description

We're looking for an organised, proactive and solutions-focused Operations Officer to join our Head Office team at Claygate House, Woodford Green, on a 15-month maternity cover contract, ideally starting in January 2027.

This is a varied role supporting day-to-day operations. From coordinating operational requests and managing complaints administration to supporting our HR, Health & Safety and Regional Management teams, you'll play an important part in helping things run smoothly.

We're looking for someone who is comfortable working independently, can confidently manage competing priorities and enjoys finding solutions rather than waiting to be told what to do.

You'll be based at Claygate House, with the option to work remotely for up to two days per week if preferred.

What will you be doing?

No two days will necessarily look the same, but your responsibilities will include:

• Acting as a key point of contact for operational queries and support requests from our veterinary practices.
• Supporting the HR Manager with the administration of HR processes.
• Providing administrative support to the Health & Safety Manager and helping keep processes organised and up to date.
• Assisting the Regional Management Team with operational administration and day-to-day requirements.
• Supporting credit control and accounts payable processes when required.
• Administering the complaints process and coordinating responses with relevant colleagues.
• Liaising with suppliers and contractors to coordinate the maintenance and purchase of clinical equipment.

What are we looking for?

We're keen to hear from someone with experience in operations support, executive assistance or a similar coordination role who enjoy taking ownership and keeping things organised. Experience supporting senior managers, coordinating operational processes or working across multiple teams would be particularly useful.

You'll ideally bring:

• Strong organisational and administrative skills, with excellent attention to detail.
• The confidence to work independently, use your initiative and solve problems.
• The ability to manage multiple priorities and meet deadlines in a busy environment.
• Clear communication skills and the confidence to build relationships with colleagues at different levels of the business.
• A flexible, practical approach and a willingness to get involved wherever support is needed.
• Good IT skills and confidence working with different systems and processes.

What's in it for you?

• Contract: 15-month maternity cover, ideally commencing January 2027.
• Hybrid working: Based at Claygate House, Woodford Green, with the option to work remotely for up to two days per week.

Operations support, executive assistance or a similar coordination role