Contract Support Officer

City Site Solutions Ltd; Uxbridge; Presencial; GBP 28 000 - 38 000; Tempo integral

Resumo da oferta

City Site Solutions Ltd in London is seeking a Contract Support Officer for maternity cover (9–12 months) to support social housing repairs and maintenance activities. The role is office-based, Monday to Friday, and involves coordinating repairs, scheduling trades, and maintaining contract records.

The successful candidate will manage tenant communications, monitor progress, and ensure KPI and SLA targets are met, with a proactive, organised approach in a fast-paced environment.

Qualificações

• Experience in administrative, scheduling or contract support roles.
• Experience in social housing repairs or property maintenance is advantageous.
• Excellent organisational and multitasking skills.
• Strong communication and customer service abilities.
• Proficient IT skills and use of job management systems.
• Ability to prioritise workloads and work under pressure.

Responsabilidades

• Plan, schedule and coordinate responsive repairs and maintenance works.
• Manage trades operatives' diaries and allocate jobs by urgency.
• Liaise with tenants to arrange and confirm appointments.
• Handle calls and respond to enquiries professionally.
• Monitor progress and update contract management systems.
• Raise purchase orders and maintain accurate records.
• Communicate with Contract Manager and clients regularly.

Conhecimentos

Administration

Scheduling

Customer service

Communication

IT skills

Ferramentas

MS Office

Job management system

Descrição da oferta de emprego

Contract Support Officer - Social Housing Repairs & Maintenance (Maternity Cover)
Location: Islington, London
Job Type: Full-time, Fixed-Term Contract
Contract Duration: 9-12 months (Maternity Cover)
Salary: Competitive, dependent on experience
Working Arrangement: Monday to Friday, fully office-based (no remote working)
Job Description
We are currently recruiting for an organised, proactive and experienced Contract Support Officer to join a busy team working on a social housing repairs and maintenance contract in Islington.
This position is to provide maternity cover for an initial period of approximately 9 months, with the possibility of extending to 12 months.
This is a fast-paced, office-based role involving the coordination of repairs, scheduling of trades operatives, tenant communication and contract administration.
The successful candidate will play a key role in ensuring repairs are completed efficiently, appointments are managed effectively, and client service standards and KPIs are consistently met.
Key Responsibilities
* Plan, schedule and coordinate responsive repairs and maintenance works.
* Manage trades operatives' diaries, allocating jobs according to availability, skills and urgency.
* Liaise with tenants to arrange, confirm and reschedule appointments.
* Handle incoming and outgoing calls, responding to enquiries and resolving issues professionally.
* Monitor ongoing jobs, updating progress and addressing delays.
* Raise purchase orders for materials, works and subcontractors.
* Maintain accurate job records and update contract management systems.
* Upload completion documents, certificates and photographs.
* Process work orders, variations and job completions.
* Communicate regularly with the Contract Manager, trades operatives and clients.
* Assist with reports, meeting minutes and performance monitoring.
* Ensure all administrative activities meet client KPIs and service level agreements.
Requirements
* Previous experience in an administrative, scheduling or contract support role.
* Experience within social housing repairs, property maintenance or construction would be highly advantageous.
* Excellent organisational and multitasking skills.
* Strong communication and customer service skills.
* Confident handling telephone enquiries and communicating with tenants and operatives.
* Good IT skills and experience using job management or scheduling systems.
* Ability to prioritise workloads and work effectively under pressure.
* Strong attention to detail and a proactive, problem-solving approach.
* Ability to work collaboratively within a busy office environment.
What We're Looking For
We are looking for someone who is reliable, organised and confident managing multiple tasks simultaneously. You should be comfortable working in a busy environment, communicating with different teams and ensuring that jobs progress smoothly from initial booking through to completion.
Please note: This is a fully office-based maternity cover position, expected to last between 9 and 12 months.
How to Apply
If you have relevant experience and are interested in this opportunity, please apply with your up-to-date CV.
We look forward to hearing from you