Operations Support Coordinator

Armstrong Vets; Haxby; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Westfield Health

CPD allowance

Pet discount

Job summary

VetPartners is seeking an Operations Support Coordinator to join the Operations Support team. The role focuses on building relationships, solving problems and delivering high-quality service in a fast-paced environment within our multi-site veterinary practices.

You will coordinate operational activities, respond to enquiries, maintain records and support business initiatives, starting with essential services like insurance, utilities, mobile phones, travel and waste management.

Qualifications

• Excellent relationship-building skills and a proactive approach to collaborations.
• Strong problem-solving ability with attention to detail and accuracy.
• Organised and structured in a fast-paced environment; able to manage multiple priorities.

Responsibilities

• Provide day-to-day operational support for practices and veterinary businesses.
• Build relationships with Practice Leadership teams, Central Support departments and external suppliers.
• Support administration of insurance policies, claims and renewals, and respond to queries.
• Coordinate utility requests and supplier changes, escalating billing queries and ensuring timely resolution.
• Manage mobile phone plans and travel account administration, responding to queries.
• Support delivery and administration of waste management services across practices and businesses.
• Maintain accurate operational documentation, supplier records, trackers, databases and reporting tools.
• Help implement new services, supplier changes and operational improvements, identifying ways to improve processes and efficiency.

Skills

Relationship building

Problem solving

Organisational skills

Administrative skills

Communication skills

Multitasking

Microsoft Office

Tools

Outlook

Excel

Word

Job description

We are looking for an Operations Support Coordinator to join our Operations Support team. This role suits someone who enjoys building relationships, solving problems and delivering high-quality service in a fast-paced operational environment.

A little bit about us

Led by vets, VetPartners already forms a significant share of the UK veterinary market across equine, farm and small animal practices, alongside a growing family of veterinary businesses.

Our mission is to deliver outstanding care for our patients and clients while remaining the veterinary group of choice. We encourage an independent spirit, whilst investing in our people, facilities and technology to support excellence across everything we do.

About the role

You will coordinate a range of operational activities, respond to enquiries, maintain operational records and support key business initiatives. Working alongside Central Support departments, you will help practices receive accurate information, practical guidance and effective support.

Your initial focus will be essential business services, including insurance, utilities, mobile phones, travel and waste management. You will help ensure these services are delivered efficiently and consistently, so practices can focus on delivering outstanding care to patients and clients.

Key Responsibilities

• Provide day-to-day operational support for practices and veterinary businesses, and work with colleagues across Operations Support, as responsibilities change.
• Build relationships with Practice Leadership teams, Central Support departments and external suppliers.
• Support the administration of insurance policies, claims and renewals, and respond to related queries.
• Coordinate utility requests and supplier changes, escalating billing queries and ensuring timely resolution.
• Manage mobile phone plans and requests, and travel account administration, responding to queries.
• Support the delivery and administration of waste management services across practices and businesses.
• Maintain accurate operational documentation, supplier records, trackers, databases and reporting tools.
• Help implement new services, supplier changes and operational improvements, identifying ways to improve processes and efficiency.

About you

You are organised, proactive and collaborative, with a genuine passion for supporting veterinary practices and helping colleagues succeed. You build relationships across teams and with suppliers, communicate clearly and enjoy finding practical solutions to operational challenges.

You adapt well to changing business needs.

You'll also have:

• Well-developed organisational and administrative skills.
• Confident communication and relationship-building skills.
• Customer service and relationship management skills.
• Strong attention to detail and problem-solving skills.
• The ability to manage multiple priorities and work well under pressure.
• A proactive, positive and solutions-focused approach.
• Good Microsoft Office skills, particularly Outlook, Excel and Word.
• Experience working operationally with suppliers or business services.
• Experience within a multi-site or operational support environment.
• A willingness to undertake learning and development to support career progression.

The finer details:

• We're keen for someone with a willingness to undertake learning and development to support career progression.
• Location: York Central Office, with three days in the office per week.
• Hours: Monday to Friday, 37.5 hours per week.
• Contract: Permanent
• Annual leave: 25 days plus Bank Holidays, with the option to buy or sell up to two weeks.
• Westfield Health: a health cash plan to help with everyday health costs, with discounts at supermarkets and other retailers.
• Learning: a £250 continuing professional development (CPD) allowance per year.
• Pets: a discount for up to three pets at your local VetPartners practice.

Flexibility and inclusion

We welcome applications from everyone, regardless of background, identity or circumstance. We value different perspectives and recognise that people bring skills and experience in different ways.

If you need any adjustments during the recruitment process, please tell us and we'll do our best to help.

We welcome applications from everyone, regardless of background, identity or circumstance. We value different perspectives and recognise that people bring skills and experience in different ways.

If you need any adjustments during the recruitment process, please tell us and we'll do our best to help.

Working in collaboration with our practices, we care for people, their pets and our profession. Established in November 2015, our group includes small animal, equine and farm animal practices. We have c.8000 employees working in almost 500 sites across the UK, and more practices in further European countries, supported by our Central Support office in York, and collaborating to provide excellent service.

Dependent on experience

Hours

37.5

- 25 days holiday plus Bank Holidays - with the opportunity to buy a further 10, or sell 5, days' holiday, allowing flexibility for longer adventures - Westfield Health Plan - savings on selected treatments and with selected retailers - Enhanced maternity/paternity pay