Operations Officer

Michael Page (UK); City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading international bank is seeking an Operations Officer to join their City of London branch, focusing on payment clearing and financial services. The role includes processing international payments, managing payment-related issues, and contributing to operational improvements. The successful candidate will possess expertise in payments, communication skills, and fluency in Mandarin.

Benefits

Professional development opportunities

Dynamic international banking environment

Cross-functional exposure

Qualifications

• Significant experience in international payments and central clearing operations.
• Strong knowledge of intra-day credit monitoring and case handling.
• Ability to work independently under pressure.

Responsibilities

• Processing and monitoring domestic and international payments.
• Managing payment queues and handling enquiries.
• Maintaining team procedures and participating in risk control assessments.

Skills

Attention to detail

Communication

Organisational skills

Fluency in Mandarin

Tools

SWIFT systems

MS Office

Job description

• London-based role within an international bank
• Multi-discipline operational services including payments

About Our Client

The client is a leading international bank building out their City of London branch, offering payment clearing and financial services with a strong focus on RMB and GBP operations. They are committed to operational excellence, regulatory compliance, and enhancing system and process efficiency.

Job Description

The responsibilities of the Operations Officer include:

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  Processing and monitoring domestic and international payments, including SWIFT MT1xx, MT2xx, and ISO20022 message formats.
• 
  
  Managing payment queues, handling enquiries, and resolving case-related issues including returned or held funds.
• 
  
  Maintaining and updating team procedures and participate in risk control assessments.
• 
  
  Producing regular management reports on payment status and STP performance.
• 
  
  Conducting UAT for system projects such as ISO20022 migration and e-banking enhancements.
• 
  
  Providing cover across other banking functions and liaise with Head Office on testing and deployment.

The Successful Applicant

The ideal Operations Officer candidate will have significant experience in international payments and central clearing operations, with strong knowledge of intra-day credit monitoring and case handling. Proficiency in MS Office and SWIFT systems is essential, as is fluency in Mandarin. They must be detail-oriented, able to work independently under pressure, and possess excellent communication and organisational skills.

What's on Offer

An opportunity to join a dynamic international banking environment with cross-functional exposure, system project involvement, and the chance to contribute to continuous operational improvement. The role offers professional development in a supportive team.