Senior HR Operations Officer

Barnett Waddingham; Greater London; Hybrid; GBP 50,000 - 57,000; Full time

Job summary

A leading company in the UK is seeking a Senior HR Operations Officer to join their People & Culture team. This role, based in Greater London, offers a hybrid working model and involves managing daily HR operations, ensuring compliance, and supporting team development. The ideal candidate will have a relevant HR qualification and demonstrable experience in HR operations, contributing to process improvement and providing operational support.

Benefits

Competitive discretionary annual bonus

Life assurance and private medical cover

Generous pension scheme with 8% contribution

25 days holiday with holiday trading

Employee Assistance Programme

Flexible working arrangements

Qualifications

• Experience in HR operations with a focus on operational delivery.
• Competence in coaching and managing junior team members is desirable.
• Ability to interpret data and insights to drive decisions.

Responsibilities

• Support integration after acquisitions, ensuring compliance and operational consistency.
• Act as a point of escalation for complex queries.
• Lead updates to internal HR documentation and processes.

Skills

HR Operations

Compliance

Data Analysis

Microsoft Office

Education

CIPD Qualification

Relevant HR Certification

Tools

SharePoint

HRIS

Job description

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Description

We have an exciting opportunity for a Senior People & Culture Operations Officer / Senior HR Operations Officer to join our growing People & Culture team. This role can be based from our Bristol or Cheltenham office on a hybrid working basis between home and office.

The People Culture team provides a full HR service encompassing Total Reward, People Experience, Organisational Design & Talent, Resourcing and Talent Acquisition, and HR Operations. Assisting the HR Operations Manager in delivering an excellent operational service and employee experience for Barnett Waddingham, this role will support the day-to-day running of core People Operations activity, acting as a point of escalation for the HR Assistants and Administrators, and will play a key role in driving consistency, compliance, and process improvement across the team.

Description

We have an exciting opportunity for a Senior People & Culture Operations Officer / Senior HR Operations Officer to join our growing People & Culture team. This role can be based from our Bristol or Cheltenham office on a hybrid working basis between home and office.

The People Culture team provides a full HR service encompassing Total Reward, People Experience, Organisational Design & Talent, Resourcing and Talent Acquisition, and HR Operations. Assisting the HR Operations Manager in delivering an excellent operational service and employee experience for Barnett Waddingham, this role will support the day-to-day running of core People Operations activity, acting as a point of escalation for the HR Assistants and Administrators, and will play a key role in driving consistency, compliance, and process improvement across the team.

A Snapshot Of Your Day

• Support integration-related work following our recent acquisition, including data collection, contract and policy review, TUPE processing, and structured data transfer across platforms.
• Act as an escalation point for complex administrative queries and exceptions, applying sound judgement and balanced decision-making
• Coach and support HR Assistants and Administrators to build knowledge, consistency, and confidence in service delivery.
• Ensure governance and compliance across lifecycle processes including onboarding, offboarding, position management and contractual change.
• Support immigration processes and ensure ongoing compliance with UKVI regulations via the SMS system.
• Lead and coordinate updates to SharePoint content; maintain structure, accuracy and usability of HR sites and support with ongoing process mapping, optimisation and documentation of standard operating procedures.
• Develop and deliver reporting and analysis that supports audit, continuous improvement, and decision-making.
• Work with the HR Operations Manager to prepare for internal and external ISO audits, and ensure agreed actions are completed.
• Provide operational support for broader HR projects and initiatives across the People & Culture team
  
  

We would love to hear from you if you have:

• A relevant HR qualification, Chartered member of CIPD or qualified by experience
• Experience coaching or managing junior team members is desirable
• Excellent generalist HR experience or HR operations experience with a specialism in operational delivery, systems, HRIS and compliance.
• Demonstrated ability to apply logic and structured thinking to process design, policy interpretation, and operational decisions.
• Experience supporting integration or change projects, including TUPE, policy harmonisation, or systems transitions.
• Accomplished to interpret and use data and insights to inform action
• Highly competent in preparing and editing internal communications and guidance materials.
• Experience with SharePoint administration and information governance is desirable.
• Expert in Microsoft Office and capable learning new systems. Knowledge or experience with Oracle would be a strong asset but not required.
  
  

What's In It For You

• Competitive discretionary annual bonus.
• Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading.
• A generous pension scheme where we contribute 8% of your salary from day one of your employment.
• Employee Assistance Programme to support you and your family through any concerns or challenges you may experience.
• A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies.
• For a full list of benefits, please clickhere
  
  

Happy to talk flexible working

Accessibility

We are a Disability Confident Employer. If you reasonable adjustments could support you, or if you would like more information on accessibility, please click here

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We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

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