Housing Operations Officer (Tenancy & Allocations)

Westminster Community Homes; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading housing association is looking for a Housing Operations Officer to join their small team in London. This role involves managing properties, addressing tenant inquiries, and ensuring compliance with rental contracts. Candidates should possess good organizational skills and IT proficiency, primarily using Microsoft applications. The position offers various contracting options and requires travel across Westminster.

Qualifications

• Good general social housing experience and administration.
• Ability to build relationships with stakeholders.
• Good IT skills and experience in office environment.

Responsibilities

• Manage portfolio of properties and handle tenancy signups.
• Ensure accurate rent accounts and manage rent increases.
• Support with voids and repairs during team absence.

Skills

Organised

Communication

Customer-focused

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Housing Operations Officer (Tenancy & Allocations)

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Housing Operations Officer (Tenancy & Allocations)

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London - Victoria and / or Paddington but requires travel across the borough of Westminster

Up To £40,000 Depending On Skills, Knowledge & Experience

12-month fixed term contract

Full-Time, Part Time and Hybrid Working Available

The role is office based in Victoria and / or Paddington but requires travel across the borough of Westminster.

Westminster Community Homes is a housing association set up by Westminster City Council. We own over 500 properties within Westminster, and we work closely with the City Council to deliver its housing objectives. We are a small team of seven, so our workload is very varied, and we operate with a team ethos.

We have an opportunity for a Housing Operations Officer to join the team and effectively manage our portfolio of properties. This is a varied role where you will get involved with rent accounts, tenancy signups, managing rent increases and general enquiries. This role also involves ensuring we are managing our portfolio based on contractual agreements as well as timely invoicing.

As a small team, you will be called upon to support with voids and repairs during times of team holidays and absence.

With good general social housing experience, administration and communication skills you will be highly organised and have a meticulous approach to work, ensuring all records are accurately filed and kept up to date. Youll have experience of working in an office environment and have good IT skills, including knowledge of Microsoft Outlook, Excel, Word and PowerPoint. Youll be customer-focused with the ability to build working relationships with both internal and external stakeholders and be adaptable to any changes in the work priorities.

Closing date: Sunday 29thJune

Interviews: Week commencing 30thJune

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Administrative and Support Services

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