Operations Officer

JR United Kingdom; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent organisation in London is seeking an Operations Officer to manage its operations and support services. This role focuses on ensuring operational efficiency, overseeing property management, and leading administrative functions while engaging with diverse stakeholders to promote effective service delivery.

Qualifications

• Proven experience in operations, property management, or human resources.
• Strong track record in managing events, projects, and fundraising initiatives.
• Familiarity with the voluntary sector is preferred but not essential.

Responsibilities

• Oversee day-to-day operations to ensure efficiency.
• Support administrative functions, including report writing.
• Manage properties and tenant inquiries.

Skills

Leadership and Coordination

Communication

Problem-Solving

Organisational Skills

Technical Proficiency

Tools

Microsoft Office Suite

Graphic Design Tools

Job description

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Operations Officer, london (city of london)

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Client:

ARK RESETTLEMENT SERVICES

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Company description

Ark Resettlement Services is a voluntary sector organisation which supports people involved in with the criminal justice system. We support service users upon release from prison to resettle into the community by providing short-term accommodation.

Job Title: Operations Officer

Reports To: Head of Operations

Hours: Full-Time (37.5)

Job Purpose

The Operations Officer is a pivotal role, ensuring the smooth and efficient running of the organisation’s operations, property management, and support services. This position combines strategic oversight, administrative support, and hands-on management, ensuring high-quality service delivery to stakeholders, team members, and service users.

Key Responsibilities

Operational Support

• Oversee the day-to-day operations of the organisation, ensuring efficiency and alignment with strategic objectives.
• Coordinate key projects, including event planning, fundraising, and partnership development.
• Coordinate administrative functions, including minute-taking, diary management, and report writing.
• Support the leadership team, including the CEO, by providing critical insights and operational updates.

Property and Maintenance Support

• Support the management of maintenance properties under Ark Resettlement Services.
• Respond promptly to tenant/service user inquiries, coordinating with contractors and maintenance teams to address issues.
• Monitor property maintenance, voids, and housing benefit statuses, reporting changes to the Head of Operations.
• Ensure all properties comply with relevant housing regulations and health and safety standards.
• Liaise with local authorities and support organisations to deliver comprehensive assistance.
• Maintain accurate records in Salesforce, including maintenance logs and service user details.
• Manage utilities and billing processes, resolving tenant inquiries and ensuring timely payments.
• Conduct regular follow-ups to maintain satisfaction and stability.

Human Resources (HR) and Compliance

• Draft and issue HR documents, including contracts, warning letters, and policy updates.
• Oversee recruitment, including shortlisting, interviews, and onboarding processes.
• Manage DBS applications, payroll attendance reporting, and uphold HR policies.

Communications, Fundraising and Reporting

• Research and support funding applications to diverse sources.
• Create detailed reports for funders and coordinate meetings with project leads to gather data.
• Monitor and evaluate project progress, providing clear insights and recommendations.
• Design and produce key organisational materials, including service user handbooks, brochures, tenancy agreements, and other content.
• Support technological development, website, Salesforce, social media platforms, monitoring engagement, and sharing updates from stakeholders.

Partnership Development and Networking

• Establish and maintain strong relationships with stakeholders, including local authorities, charities, and corporate partners.
• Represent the organisation at key events, workshops, and conferences.
• Oversee all logistics, including venue booking, stakeholder invitations, catering, and communications.

Key Skills and Competencies

• Leadership and Coordination: Proven ability to manage diverse teams and oversee complex operations.
• Communication: Excellent written and verbal communication skills, including report writing and stakeholder engagement.
• Problem-Solving: Strong analytical skills to resolve operational issues efficiently.
• Organisational Skills: Ability to prioritise tasks and manage multiple responsibilities simultaneously.
• Technical Proficiency: Proficient in Microsoft Office Suite, and good knowledge of graphic design tools.

Qualifications and Experience

• Proven experience in operations, property management, or human resources.
• Strong track record in managing events, projects, and fundraising initiatives.
• Familiarity with the voluntary sector (preferred but not essential).
• Expertise in stakeholder engagement and developing strategic partnerships.
• Commitment to promoting diversity, equity, and inclusion in all aspects of work.

Additional Information

• The role requires occasional evening or weekend work to attend events or manage urgent issues.