Operations Coordinator | London Sales

Knight-Frank; Enfield; On-site; GBP 30,000 - 40,000; Full time

Job summary

Knight Frank is looking for an Operations Coordinator to join our London Sales Office. This role is fast-paced and sits at the heart of the team, supporting colleagues, clients and senior stakeholders to ensure smooth daily operations.

You will drive customer experience, manage enquiries, oversee sales administration with our CRM, and handle invoices, expenses and general office management. Strong English, diary management and attention to detail are essential.

Qualifications

• Experience in a business support, administration or front of house role.
• Excellent English grammar and spelling.

Responsibilities

• Deliver exceptional customer experience and support across client journeys.
• Answer incoming/outbound calls and welcome clients; coordinate enquiries.
• Oversee sales administration and CRM-driven processes with strong attention to detail.
• Generate final account invoices and assist with expense submissions.
• Maintain a tidy office, oversee safety checks and IT/equipment supplies.
• Assist with GDPR, data and IT security compliance and ISO office audits.

Skills

Front of house

Admin support

Diary management

Customer service

Office coordination

Tools

CRM system

Job description

Who are weFounded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.About The RoleKnight Frank is looking to hire an Operations Coordinator to join our highly successful London Sales Office.This is a varied and fast-paced role where you'll be at the heart of the office, supporting colleagues, clients and senior stakeholders while helping to ensure the smooth running of daily operations.What you'll be doing:Customer ExperienceDeliver an exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter ScoresAssist in answering incoming and outbound calls and welcoming clientsManaging and coordinate external enquiriesRefer clients to a wide range of KF servicesSales administrationManage and execute, with strong attention to detail, all administrative aspects of the property journey across multiple instructions using our CRM systemAdhere to and enforce best practice, compliance and client due diligence processes throughout the sales processLiaise with clients, other business service lines and external contractors professionallyAccurate generation of final account invoices and credit notesFinanceManage approvals of office contractor invoicesAssist team with submission of expenses if requiredSubmit Saturday staff timesheetsOffice ManagementMaintain a tidy and well-organised office environment, ensuring all required safety checks are completed and accurately loggedMaintain the office environment, equipment, and IT hardware, ensuring all supplies and stationery are ordered as requiredAssist with office refurbishment or relocation programmesAssist with implementing ISO regulations in office and external auditsAdhere to and enforce GDPR, data and IT security regulationsOperationsPrepare reports for management meetingsEnsure accurate performance, holidays and absence records and reports are maintainedManage team diaries accordinglyManage Saturday rotaWhat we're looking for:Prior experience in a business support, administration or front of house roleFlexibility, adaptability and a co-operative attitude.Excellent organisational skills with strong attention to detail and effective diary managementExcellent standard of English grammar and spelling.Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.