Operations Coordinator - London Sales

Knight Frank Services Company Limited; Greater London; Sur place; GBP 30 000 - 42 000; Plein temps

Résumé du poste

Knight Frank is recruiting an Operations Coordinator for our London Sales Office. You will support colleagues, clients and senior stakeholders to ensure smooth daily operations in a fast-paced environment.

The role covers customer experience, sales administration, finance and office management, offering exposure to ISO and GDPR compliance within a leading real estate consultancy. Competitive salary and a collaborative team await.

Qualifications

• Prior experience in a business support, administration or front of house role.
• Flexibility, adaptability and a co-operative attitude.
• Excellent organisational skills with strong attention to detail and diary management.
• Excellent standard of English grammar and spelling.

Responsabilités

• Deliver an exceptional internal and external customer experience by supporting the Department Head in Customer Experience initiatives and improving the customer journey to enhance Net Promoter Scores.
• Answer incoming and outbound calls and welcome clients.
• Manage external enquiries and refer clients to KF services.
• Admin aspects of the property journey across multiple instructions using our CRM system; ensure compliance and due diligence throughout the sales process.
• Liaise with clients, other service lines and external contractors professionally; generate final invoices and credit notes.
• Approve office contractor invoices; assist with expenses and timesheets; submit Saturday staff timesheets.
• Maintain a tidy and well-organised office environment; ensure safety checks and IT equipment are logged; manage supplies.
• Assist with ISO regulations in office and external audits; adhere to GDPR and data/IT security regulations.
• Prepare reports for management meetings; maintain performance, holidays and absence records; manage team diaries and Saturday rota.

Connaissances

Customer experience

Diary management

Organisational skills

English grammar

Description du poste

Who are we

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property.

Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here .

About The Role

Knight Frank is looking to hire an Operations Coordinator to join our highly successful London Sales Office.

This is a varied and fast-paced role where you'll be at the heart of the office, supporting colleagues, clients and senior stakeholders while helping to ensure the smooth running of daily operations.

What you'll be doing:

Customer Experience

• Deliver an exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores
• Assist in answering incoming and outbound calls and welcoming clients
• Managing and coordinate external enquiries
• Refer clients to a wide range of KF services

Sales administration

• Manage and execute, with strong attention to detail, all administrative aspects of the property journey across multiple instructions using our CRM system
• Adhere to and enforce best practice, complianceand client due diligence processes throughout the sales process
• Liaise with clients, other business service lines and external contractors professionally
• Accurate generation of final account invoices and credit notes

Finance

• Manage approvals of office contractor invoices
• Assist team with submission of expenses if required
• Submit Saturday staff timesheets

Office Management

• Maintain a tidy and well-organised office environment, ensuring all required safety checks are completed and accurately logged
• Maintain the office environment, equipment, and IT hardware, ensuring all supplies and stationery are ordered as required
• Assist with office refurbishment or relocation programmes
• Assist with implementing ISO regulations in office and external audits
• Adhere to and enforce GDPR, data and IT security regulations

Operations

• Prepare reports for management meetings
• Ensure accurate performance, holidays and absence records and reports are maintained
• Manage team diaries accordingly
• Manage Saturday rota

What we're looking for:

• Prior experience in a business support, administration or front of house role
• Flexibility, adaptability and a co-operative attitude.
• Excellent organisational skills with strong attention to detail and effective diary management
• Excellent standard of English grammar and spelling.

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.