Claims Technician - Subsidence Expert Services

Sedgwick Claims Management Services Ltd; United Kingdom; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Private healthcare

Life assurance

Employee assistance programme

Wellbeing and digital GP apps

Group Income Protection

25 days holiday + bank holidays

Pension scheme

Flexible benefits

Job summary

Sedgwick Claims Management Services Ltd invites applications for a Claims Technician – Subsidence Expert Services. This UK-wide, hybrid role focuses on managing complex subsidence claims and guiding clients from start to finish with a strong service focus.

The role emphasizes organisational resilience, effective communication, and a customer-first approach. Training and professional development, including the possibility of pursuing CILA qualifications, are offered to support career growth.

Qualifications

• Experience in handling property or subsidence claims.
• Strong customer-service orientation with ability to manage difficult conversations.
• Excellent communication and negotiation skills, especially over the phone.

Responsibilities

• Manage a portfolio of subsidence claims from intake to closure.
• Guide clients through the claims process, ensuring timely and accurate resolutions.
• Collaborate with colleagues to deliver a high-quality customer experience.

Skills

Property claims experience

Customer service focus

Communication skills

Organisational skills

Negotiation skills

Adaptability

Job description

## Claims Technician - Subsidence Expert ServicesApply: United Kingdom: Full time: Posted Today: R78459By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Claims Technician - Subsidence Expert Services### **Job Location:** UK wide, Hybrid working### **Job Type:** Permanent### **Remuneration**: Competitive salary taking into account skills, experience and qualifications # **We have a fantastic opportunity for Subsidence Claims Technicians, UK wide on a hybrid basis.** We now have an exciting opportunity for a Claims Technician to work in our award-winning Subsidence Services Division, managing a portfolio of complex and large subsidence claims. You'll be the focal point for clients, guiding them through the claims process from start to finish. This role demands strong organisational skills, resilience, and a customer-focused approach. With the benefit of training and colleague support, you'll deliver an exceptional customer experience managing subsidence claims for the customers you help. Most importantly, you`ll be able to put yourself in our customers’ shoes, see the full picture and make decisions based on the facts, treating all claims on their individual merits. You'll have the opportunity to develop your expertise in a supportive environment, collaborating with colleagues to deliver exceptional results. If you thrive under pressure, possess excellent communication skills, and enjoy a challenge, this role is perfect for you. # **The skills you will have when you apply:** * **Experience in managing property claims**: Previous experience in a claims environment is essential.* **Conscientious and hard working** in order to achieve the required results, as well as being flexible and adaptable during times of high volumes* **Organisational Skills:** Organised, diligent, and able to run tasks through to completion.* **Communication Skills:** Excellent communication and negotiation skills, with experience handling demanding customers sympathetically but firmly over the phone.* **Adaptability:** Conscientious, hard-working, and flexible during high volumes, with the ability to cope with a fast-changing working environment.* **Professional Attitude:** Enthusiastic, professional, and positive attitude, with a desire to embrace innovative working practices. **The skills that will be developed once working:*** **Comprehensive Training:** You'll receive all the Sedgwick-specific training needed to excel in your role.* **Professional Development:** We are committed to helping you work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification. # **What we’ll give you for this role:** **Remuneration & more*** Competitive salary taking into account skills, experience and qualifications* A Self Invested Personal Pension Scheme (SIPP)* Holiday allowance of 25 days plus bank holidays* Flexible working from our office or your home **Health & support*** Private healthcare plan (including pre-existing conditions)* Life assurance* Employee assistance programme for employee wellbeing* Wellbeing and digital GP apps* Group Income Protection **Other benefits*** Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan* Discounts on various products and services # **This isn't just a position, it's a pivotal role in shaping our industry** At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry. # **Next steps for you:** **Think we'd be a great match? Apply now – we want to hear from you.** If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).