Operations Manager, Operations Manager - MME2

TN United Kingdom; North East; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead teams in a dynamic environment. This role involves driving operational excellence, managing teams, and collaborating with various departments to ensure efficient order fulfillment. You will play a pivotal role in analyzing performance metrics, mentoring your team, and implementing innovative strategies to enhance productivity. If you thrive in a fast-paced setting and are passionate about leadership and operational improvement, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree and relevant experience in people and stakeholder management.
• Advanced proficiency in written and verbal English.

Responsibilities

• Manage and develop a team of Area Managers to improve site performance.
• Design and deliver initiatives to enhance operational performance.

Skills

People Management

Stakeholder Management

Data Analysis

Leadership

Operational Excellence

Education

Bachelor’s degree

Tools

MS Office Suite

Job description

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Operations Manager, Operations Manager - MME2, Durham

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Client:

Amazon UK Services Ltd.

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

aa0053704eb0

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities:

1. Manage and develop a team of Area Managers
2. Lead operational teams on a shift, deal with issues, and positively impact site performance
3. Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
4. Work closely with other support teams, including HR, Finance, Health and Safety, and Security
5. Design and deliver initiatives across the sites to improve operational performance

A day in the life:

You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

BASIC QUALIFICATIONS

• Bachelor’s degree
• Relevant experience in people and stakeholder management
• Advanced proficiency in written and verbal English
• Relevant experience in performing data analysis

PREFERRED QUALIFICATIONS

• Experience in Lean, Six Sigma and Kaizen techniques
• Experience in a similar logistical working environment
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment