Partnership Operations Manager

TN United Kingdom; London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading health insurer is seeking a Partnership Operations Manager to oversee operational relationships with partner centres, ensuring the delivery of health assessments and primary care services. This role involves managing performance metrics, driving financial success, and maintaining high standards of customer care. The ideal candidate will have a strong background in healthcare operations, excellent negotiation skills, and a customer-focused approach.

Benefits

25 days holiday, increasing with service

Bupa health insurance

Enhanced pension plan and life insurance

Free health assessment for you and your spouse

Target bonus of 10%

Onsite gyms or local discounts

Various other benefits and online discounts

Qualifications

• Proven experience in a highly regulated environment, ideally within healthcare.
• Strong understanding of P&L drivers and managing complex budgets.
• Experience in a customer-facing environment with a focus on service excellence.

Responsibilities

• Manage senior-level relationships with partner organisations.
• Drive financial, customer, quality, and regulatory performance.
• Support day-to-day delivery ensuring high-quality customer experience.

Skills

Negotiation

Stakeholder Management

Interpersonal Skills

Communication

Job description

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Partnership Operations Manager
Location: Home-based with regular UK travel to sites
Permanent

Competitive Salary plus bonus

Full Time – 37.5 hours

Closing date for applications – Friday 30th May 2025

We Make Health Happen

As a key member of the Health Clinics team, you’ll be the operational lead for our partnership centres—ensuring they deliver Bupa’s health assessments and primary care services in line with contractual obligations and our high standards of customer care.

You’ll be responsible for:

• Managing senior-level relationships with partner organisations.
• Driving financial, customer, quality, and regulatory performance across your region.
• Supporting day-to-day delivery and ensuring a consistent, high-quality customer experience.
• Monitoring performance metrics, including revenue, NPS, and compliance.
• Leading site visits, resolving escalated issues, and supporting business development opportunities.

How you will help us make health happen:

• Own and manage operational relationships with partner sites.
• Monitor and support financial performance, including revenue targets and capacity planning.
• Ensure compliance with Bupa policies, procedures, and clinical governance.
• Provide guidance on recruitment, training, and performance of clinical staff.
• Support the implementation of new services and IT systems (e.g. BOSS/Meddbase).
• Collaborate with internal teams and attend regular performance reviews with partners.

Qualifications & Experience:

To be successful in this role, you’ll need:

• Proven experience in a highly regulated environment, ideally within healthcare or a similar sector.
• Strong understanding of P&L driversand experience managing complex budgets.
• Excellent negotiation and stakeholder management skills, with the ability to handle challenging conversations with external partners and suppliers.
• Experience coaching and supporting teamsto improve performance.
• Strong interpersonal and communication skills, both written and verbal.
• Experience in a customer-facing environment, with a focus on service excellence.
• Aself-driven, autonomous approachwith the ability to manage multiple priorities across a national remit.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Free health assessment for you and your spouse
• Target bonus of 10% based on individual and company performance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.