Operations Manager - NX WMT

Bidvest Noonan; Wolverhampton; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Car allowance OR company vehicle

33 days annual leave

In house training

Job summary

Bidvest Noonan is seeking an Operations Manager to oversee site operations across garages. You will drive performance, support your team, and focus on customer service, procurement, budget control, and quality management to ensure client satisfaction.

Key responsibilities include audits, training, wage sheet accuracy, and on-time reporting. The role requires managing budgets, staffing within limits, and maintaining strong client relationships.

Qualifications

• A strong work ethic.
• Team Player.
• At least four years of cleaning industry experience or management experience.
• Experience of managing staff and budgets is essential.
• Excellent communication skills in English are essential.
• Ability to triage workload effectively.
• Ability to work days and nights.
• Ability to present slides and speak confidently in client meetings.
• HR case experience would be highly desired.
• Drive to succeed.

Responsibilities

• Oversee, co-ordinate and support the site management of the operations at the various sites/garages.
• Drive performance by actively supporting your team and colleagues.
• Focusing on customer service, procurement, budget management, managing quality and resolving day-to-day operational issues to ensure client’s satisfaction.
• Ensure Quality Audits are conducted as per contractual agreement.
• Monitor and manage targets set for the Site Management.
• Ensure training and induction is conducted for all staff.
• Ensure employees wage sheets are accurate and submitted to the Transport team every Monday by midday.
• Motivate staff where necessary.
• Attend to disciplinary and grievance issues as per the company procedures.
• Ensure Health and Safety regulations are always adhered to.
• Ensure all accidents/incidents are reported as per company policy.
• Conduct on site periodic stock audits.
• Ensure stock orders are within budgets.
• Ensure wages are within weekly budgets.
• Ensure sites are adequately staffed within budget.
• Ensure contingency plans are in place to ensure staffing levels are accurate and are within budget.
• Maintain regular contact with client(s) and ensure good relations are upheld.
• Regularly update client(s) and keep them informed of site’s progress.

Skills

Operations management

Budget management

Managing staff

Team Player

Excellent English communication

Triaging workload

Shift work

Job description

As an Operations Manager, you’ll oversee, co-ordinate and support the site management of the operations at the various sites / garages.

You’ll drive performance by actively supporting your team and colleagues. Focusing on customer service, procurement, budget management, managing quality and resolving day-to-day operational issues to ensure the client’s satisfaction.

Key Accountabilities

Ensure Quality Audits are conducted as per contractual agreement,

Monitor and manage targets set for the Site Management,

Ensure training and induction is conducted for all staff,

Ensure employees wage sheets are accurate and completed on time and submitted to the Transport team every Monday by midday,

Motivate staff where necessary / possible,

Attend to disciplinary and grievance issues as per the company procedures,

Ensure Health and Safety regulations are always adhered to,

Ensure all accidents / incidents are reported as per company policy and procedure,

Conduct on site periodic stock audits,

Ensure stock orders are within budgets,

Ensure wages are within weekly budgets,

Ensure sites are adequately staffed within budget,

Ensure contingency plans are in place to ensure staffing levels are accurate and are within budget,

Maintain regular contact with client(s) and ensure good relations are upheld.

Regularly update client(s) and keep them informed of site’s progress. (eg: regular meeting, providing quality reports, etc.)

Required Experience

A strong work ethic,

Team Player,

At least four years of cleaning industry experience or management experience,

Experience of managing staff and budgets is essential,

Excellent communication skills in English are essential,

Ability to triage workload effectively,

Ability to work days and nights,

Ability to present slides and speak confidently in client meetings,

HR case Experience would be highly desired,

Drive to succeed.

What you can expect from us

Car allowance OR company vehicle,

33 days annual leave inclusive of Bank Holidays,

In house training.

About Us

'For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long-standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, "to proudly create safer and healthier communities today, for tomorrow." It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come.

'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.'