Account Director Oxford

Bidvest Noonan; Oxford; On-site; GBP 90,000 - 125,000; Full time

Job summary

Bidvest Noonan is seeking an Account Director to act as the operational lead on a national soft services contract across the UK. You will manage a team of Regional and store-based Soft Service Managers and related colleagues, with commercial responsibility for retention and growth, and monthly P&L reporting.

You’ll drive service quality via SLAs and KPIs, ensure compliance with IMS/SHEQ, and build strong relationships with key customers while coordinating across stakeholders to meet performance

Qualifications

• Valid driver's license.
• Level 5 Management certificate or willingness to work towards.
• Advanced Microsoft Office skills, including PowerPoint, Excel, Word and Outlook.

Responsibilities

• Deliver the contract services as detailed and agreed within the scope of the contract.
• Develop and implement all employee resources, processes, and procedures to align with the contract details.
• Maintain service standards in line with the SLA and KPIs across client sites.
• Build long-term mutually beneficial partnerships with key customers.
• Lead commercial performance for all accounts; ensure invoices are issued and paid on time.
• Ensure IMS, SHEQ policies and procedures are followed across sites.

Skills

Valid driver's license

Willingness to travel nationwide

Education

Level 5 Management certificate

Tools

PowerPoint

Excel

Word

Outlook

Job description

As our Account Director, you'll play an integral part of the team focusing being the operational lead on a national contract.

You'llmanage a team of Regional and store based Soft Service Managers and related colleagues.

The contract is a soft service contract providing cleaning, landscaping, winter services and pest services. You will have commercial responsibility for the retention of the contract, organic growth of business whilst reporting on and providing an accurate account on the P&L on a monthly basis.

Key responsibility will be the retention and building upon existing relationships to expand business further and be responsible for compliance and safety of the contract and related colleagues and customers.

Deliverable SLA’s and KPIs are key to driving the contract and ensuring a quality service is provided at all times.

KeyResponsibilities

• Responsible for the delivery of the contract services at our clients contracts as detailed and agreed within the scope of contract between our Client and Bidvest Noonan.
• Will be responsible for the development and implementation of all employee resources, processes, and procedures to ensure they are aligned with the details of the agreed contract with the Client.
• Responsible for the standards of service delivery in line with the SLA as agreed with the client whilst providingacross client sites by advising on SLAs, KPIs, objectives and projects.
• Maintain and expand relationships with strategically important customers / build long term mutually beneficial partnerships with Key Customers
• Escalation of any issues arising on the contract to the Director of Operations.
• Lead and drive the Commercial performance for all accounts within the contract, ensuring invoices are issued and paid on time and resolving any queries the client may bring.
• Ensure all necessary Industry and Client processes and procedures are in place and adhered to.
• Be responsible for the Profit and Loss balance sheet for all aspects of the contract. All additional income, expenditure and unaccounted costs are to be controlled and reported on a monthly basis.
• Preparation and delivery of monthly and quarterly client review presentations.
• Establishes productive, professional relationships with key stakeholders in assigned customer accounts.
• Coordinate the involvement of other stakeholders, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
• Complete strategic customer account plans that meet company standards.
• Drive innovative and scalable service solutions.
• Interrogate management information systems which provide information to enable sound commercial judgement for decision making.
• Provide support to the Director of Operations by advising on relationship issues and focuses needed from the team.
• Identify issues or risks that will impact the contracts.
• Action any changes or restructures required in line with legislation and Company procedures, ensure commercial accountants are fully aware of any monetary changes.
• Ensure all contracts and sites comply with all policies and procedures contained in the Safety, Health, Environment and Quality procedures (IMS) and promote and make consistent use of the guidelines, processes, checklists, and forms contained within it.
• Ensure all site files are compliant. Drive action plans and resolutions arising from SHEQ team audits, closing out any PIP's in a timely manner supporting Direct reports
• Lead culture of Company CREDO and reward and recognition through the managing and development of processes to ensure employee retention and encourage appropriate attitudes and behaviours.

Qualifications and Experience required

• Do you hold a valid driver’s license?
• Do you have a Level 5 Management certificate or equivalent (or willing to work towards)?
• Do you have advanced Microsoft Office Skills, including PowerPoint, Excel, Word, and Outlook?
• Are you able to work flexibly in line with customer requirements?
• Are you able to attend sites per all shift types on ad hoc basis to engage with ‘out of hours’ colleagues?
• Can you travel nationwide throughout UK & Ireland?

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come.'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’