Operations Manager — Multi‑Site Law Firm & Facilities

CRA Consulting; Chesterfield; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Free on-site parking

Company pension

Life assurance

Employee legal service benefits

Regular social and team events

Job summary

CRA Consulting is seeking an experienced Operations Manager to oversee two busy offices in the Chesterfield/Sheffield region. The role involves leading day-to-day operations, facilities management, and client-facing services while driving continuous improvement across business support functions.

You will manage two teams, coordinate budgets and procurement, and ensure compliance with health & safety and data protection. A facilities management or business administration background is preferred.

Qualifications

• Previous experience as an Operations Manager, Office Manager, or similar leadership role.
• Experience managing office operations within a professional services environment.
• Proven people management experience across multiple teams/locations.
• Strong organisational, planning, and project management skills.
• Experience managing budgets, procurement and supplier relationships.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities in a fast-paced environment.
• Experience in a law firm or professional services environment preferred.
• Knowledge of facilities management and health & safety compliance.
• Relevant qualifications in facilities management, business administration, or project management.

Responsibilities

• Lead day-to-day management of office operations across two locations.
• Oversee front-of-house services and client/visitor experience.
• Coordinate induction and staff training delivery.
• Manage facilities, maintenance, security, and business continuity.
• Oversee document archiving, secure file retrieval, and disposal.
• Lead Business Support and Legal Support teams; coaching and performance management.
• Manage office budgets, procurement, relationships, and service contracts.
• Ensure health and safety, data protection, and regulatory compliance.

Skills

Leadership

Project management

Budget management

Stakeholder management

Facilities management

Health & safety

People management

Communication

Education

Facilities management qualification

Business administration

Project management certification

Job description

CRA Consulting is seeking an experienced Operations Manager to oversee two busy offices in the Chesterfield/Sheffield region. The role involves leading day-to-day operations, facilities management, and client-facing services while driving continuous improvement across business support functions.

You will manage two teams, coordinate budgets and procurement, and ensure compliance with health & safety and data protection. A facilities management or business administration background is preferred.