Operations Manager

CRA Consulting; Chesterfield; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Free on-site parking

Company pension

Life assurance

Employee legal service benefits

Regular social and team events

Job summary

CRA Consulting is seeking an experienced Operations Manager to oversee two busy offices in the Chesterfield/Sheffield region. The role involves leading day-to-day operations, facilities management, and client-facing services while driving continuous improvement across business support functions.

You will manage two teams, coordinate budgets and procurement, and ensure compliance with health & safety and data protection. A facilities management or business administration background is preferred.

Qualifications

• Previous experience as an Operations Manager, Office Manager, or similar leadership role.
• Experience managing office operations within a professional services environment.
• Proven people management experience across multiple teams/locations.
• Strong organisational, planning, and project management skills.
• Experience managing budgets, procurement and supplier relationships.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities in a fast-paced environment.
• Experience in a law firm or professional services environment preferred.
• Knowledge of facilities management and health & safety compliance.
• Relevant qualifications in facilities management, business administration, or project management.

Responsibilities

• Lead day-to-day management of office operations across two locations.
• Oversee front-of-house services and client/visitor experience.
• Coordinate induction and staff training delivery.
• Manage facilities, maintenance, security, and business continuity.
• Oversee document archiving, secure file retrieval, and disposal.
• Lead Business Support and Legal Support teams; coaching and performance management.
• Manage office budgets, procurement, relationships, and service contracts.
• Ensure health and safety, data protection, and regulatory compliance.

Skills

Leadership

Project management

Budget management

Stakeholder management

Facilities management

Health & safety

People management

Communication

Education

Facilities management qualification

Business administration

Project management certification

Job description

Operations Manager Chesterfield and Sheffield

Reporting to: Chief Financial Officer

Department: Operations

The Firm

Our client is a well-established regional law firm with an excellent reputation for delivering high-quality legal services to businesses and private clients. Known for its collaborative culture and client-focused approach, the firm provides tailored legal advice through specialist teams and prides itself on building long-term relationships based on trust, professionalism, and commercial insight.

The Opportunity

An exciting opportunity has arisen for an experienced Operations Manager to oversee the day-to-day running of a busy, multi-site legal practice. This is a hands-on leadership role responsible for ensuring the smooth and efficient operation of the firm's offices, facilities, and business support functions.

The successful candidate will work across two office locations, with occasional visits to off-site storage facilities, and will play a key role in supporting the firm's ongoing operational excellence and continuous improvement initiatives.

Key Responsibilities

• Lead the day-to-day management of office operations, ensuring a safe, efficient, and professional working environment.
• Oversee front-of-house services and ensure an exceptional client and visitor experience.
• Coordinate the induction of new employees and support the delivery of staff training and development.
• Manage facilities, including office maintenance, security, workplace services, business continuity, and office equipment.
• Oversee document archiving, secure file retrieval, retention processes, and confidential disposal.
• Manage and develop the Business Support team, providing leadership, coaching, and performance management.
• Supervise the Legal Support team, ensuring effective resource allocation and high levels of client service.
• Manage office budgets, procurement, supplier relationships, and service contracts.
• Ensure compliance with health and safety, data protection, regulatory requirements, insurance renewals, and risk management procedures.
• Act as the primary contact for office-related matters, liaising with internal departments, landlords, contractors, and external suppliers.
• Lead operational improvement projects and workplace initiatives to enhance efficiency and employee experience.
• Coordinate meetings, events, hospitality, and provide administrative support to senior leadership where required.
• Undertake additional duties appropriate to the role to support the wider business.

About You

• Previous experience as an Operations Manager, Office Manager, or in a similar operational leadership role.
• Experience managing office operations within a professional services environment.
• Proven people management experience across multiple teams and/or locations.
• Strong organisational, planning, and project management skills.
• Experience managing budgets, procurement, and supplier relationships.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities in a fast-paced environment.
• Previous experience within a law firm or other professional services environment.
• Knowledge of facilities management and health & safety compliance.
• Relevant qualifications in facilities management, business administration, or project management.

Personal Qualities

• Highly organised with excellent attention to detail.
• Professional, approachable, and service-focused.
• Strong problem-solving and decision-making skills.
• Proactive, adaptable, and able to work independently.
• Able to handle confidential information with discretion.
• Confident communicating with stakeholders at all levels.
• Competitive salary (dependent on experience).
• Generous annual leave plus bank holidays, with additional service-related entitlement.
• Free on-site parking.
• Company pension scheme.
• Life assurance.
• Employee legal service benefits.
• Regular social and team events.