Operations Manager - Luxury Hotels, Guest Experience Leader

Harbour Hotel Guildford; Guildford; On-site; GBP 45,000 - 60,000; Full time

Job summary

Harbour Hotels in Guildford is seeking an Operations Manager to lead the hotel’s performance across all departments, ensuring guest satisfaction and commercial success. You will provide strategic direction, coach the team, deputise for the General Manager, and drive continuous improvement in a luxury five-star environment.

Previous experience in a 5-star setting is desirable, with a passion for hospitality, attention to detail, and a collaborative leadership style that inspires excellence

Qualifications

• Experience in hospitality management, preferably in a luxury or 5-star setting.
• Proven ability to lead teams and improve service quality.
• Strong strategic thinking and business acumen.

Responsibilities

• Provide strategic direction to achieve targets and drive guest satisfaction.
• Lead and develop teams, delivering exemplary hospitality and service.
• Support the General Manager and deputise in their absence.

Skills

Leadership

Hospitality ops

Guest service

Strategic planning

Job description

Harbour Hotels in Guildford is seeking an Operations Manager to lead the hotel’s performance across all departments, ensuring guest satisfaction and commercial success. You will provide strategic direction, coach the team, deputise for the General Manager, and drive continuous improvement in a luxury five-star environment.

Previous experience in a 5-star setting is desirable, with a passion for hospitality, attention to detail, and a collaborative leadership style that inspires excellence