Operations Manager - Facilities & Service Delivery (Hybrid)

Manpower (United Kingdom); Rochford; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Immediate start

Job summary

ManpowerGroup is seeking an experienced Operations Manager for Southend-on-Sea with hybrid working (3 days in the office). The role offers £50,000 per annum on a 6-month fixed-term contract and requires a valid UK driving licence.

Immediate start available. You will oversee facilities management, security and contact centre services, ensuring compliance and service excellence across a diverse contract portfolio.

Qualifications

• Proven experience managing operational teams in a fast-paced environment.
• Strong leadership and people management skills.
• Budget management and financial planning experience.
• Customer-focused approach with excellent stakeholder management skills.
• Strong communication and organisational abilities.
• Experience within Facilities Management, Security Services, Contact Centres or a related operational environment.
• Ability to work independently and make informed decisions.
• Full UK Driving Licence.
• Desirable Facilities Management, Project Management or Business Administration qualification.
• Experience delivering training.
• Knowledge of industry regulations and best practice standards.

Responsibilities

• Lead, motivate and develop operational teams, supervisors and team leaders.
• Drive a culture of accountability, collaboration and continuous improvement.
• Oversee service delivery across facilities management contracts, including cleaning, security, catering and community-based services.
• Monitor and improve operational performance through KPI management and reporting.
• Ensure compliance with health & safety legislation, COSHH requirements, risk assessments and operational procedures.
• Support and maintain SIA accreditation standards.
• Build and maintain strong relationships with public and private sector clients.
• Manage operational budgets and identify opportunities for cost savings and efficiencies.
• Resolve client issues effectively while maintaining exceptional service standards.

Skills

Leadership

Budget management

Stakeholder management

Communication

People management

Facilities Management experience

Driving licence

Job description

ManpowerGroup is seeking an experienced Operations Manager for Southend-on-Sea with hybrid working (3 days in the office). The role offers £50,000 per annum on a 6-month fixed-term contract and requires a valid UK driving licence.

Immediate start available. You will oversee facilities management, security and contact centre services, ensuring compliance and service excellence across a diverse contract portfolio.