Operations Manager

Manpower (United Kingdom); Rochford; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Immediate start

Job summary

ManpowerGroup is seeking an experienced Operations Manager for Southend-on-Sea with hybrid working (3 days in the office). The role offers £50,000 per annum on a 6-month fixed-term contract and requires a valid UK driving licence.

Immediate start available. You will oversee facilities management, security and contact centre services, ensuring compliance and service excellence across a diverse contract portfolio.

Qualifications

• Proven experience managing operational teams in a fast-paced environment.
• Strong leadership and people management skills.
• Budget management and financial planning experience.
• Customer-focused approach with excellent stakeholder management skills.
• Strong communication and organisational abilities.
• Experience within Facilities Management, Security Services, Contact Centres or a related operational environment.
• Ability to work independently and make informed decisions.
• Full UK Driving Licence.
• Desirable Facilities Management, Project Management or Business Administration qualification.
• Experience delivering training.
• Knowledge of industry regulations and best practice standards.

Responsibilities

• Lead, motivate and develop operational teams, supervisors and team leaders.
• Drive a culture of accountability, collaboration and continuous improvement.
• Oversee service delivery across facilities management contracts, including cleaning, security, catering and community-based services.
• Monitor and improve operational performance through KPI management and reporting.
• Ensure compliance with health & safety legislation, COSHH requirements, risk assessments and operational procedures.
• Support and maintain SIA accreditation standards.
• Build and maintain strong relationships with public and private sector clients.
• Manage operational budgets and identify opportunities for cost savings and efficiencies.
• Resolve client issues effectively while maintaining exceptional service standards.

Skills

Leadership

Budget management

Stakeholder management

Communication

People management

Facilities Management experience

Driving licence

Job description

Southend-on-Sea / Hybrid Working (3 days office-based) £50,000 per annum ? Fixed-Term Contract - 6 Months - Driving Licence Required

Are you an experienced Operations Manager with a background in Facilities Management, Security, Contact Centres, or Service Delivery? We are seeking a proactive and commercially minded Operations Manager to join a well-established organisation on a 6-month fixed-term contract. This is an exciting opportunity to lead operational teams, drive service excellence, and build strong client relationships across a diverse portfolio of contracts.

The Role Reporting to the Head of Operations, you will oversee the day-to-day management of facilities management and contact centre services, ensuring operational efficiency, compliance, and outstanding customer service delivery.

Key Responsibilities

• Lead, motivate and develop operational teams, supervisors and team leaders.
• Drive a culture of accountability, collaboration and continuous improvement.
• Oversee service delivery across facilities management contracts, including cleaning, security, catering and community-based services.
• Monitor and improve operational performance through KPI management and reporting.
• Ensure compliance with health & safety legislation, COSHH requirements, risk assessments and operational procedures.
• Support and maintain SIA accreditation standards.
• Build and maintain strong relationships with public and private sector clients.
• Manage operational budgets and identify opportunities for cost savings and efficiencies.
• Resolve client issues effectively while maintaining exceptional service standards.

What We're Looking For

• Proven experience managing operational teams in a fast-paced environment.
• Strong leadership and people management skills.
• Budget management and financial planning experience.
• Customer-focused approach with excellent stakeholder management skills.
• Strong communication and organisational abilities.
• Experience within Facilities Management, Security Services, Contact Centres or a related operational environment.
• Ability to work independently and make informed decisions.
• Full UK Driving Licence.
• Desirable Facilities Management, Project Management or Business Administration qualification.
• Experience delivering training.
• Knowledge of industry regulations and best practice standards.

What's on Offer

• Salary of £50,000 per annum
• Hybrid working arrangement
• Opportunity to make a significant impact within a respected organisation
• Collaborative and supportive working environment
• Immediate start available

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.