Operations Manager - Facilities & Security

Cameron Clarke Associates; St Helens; On-site; GBP 60,000 - 80,000; Full time

Job summary

A rapidly expanding service provider in the UK is seeking an Operations Manager to oversee facilities and security services across the North West, North East, and Scotland. You will manage teams, ensure compliance, and maintain high operational standards. The ideal candidate has experience in operations management, a valid SIA Licence, and strong leadership skills. Benefits include a competitive salary starting from £35,000, company car, laptop, and a supportive working environment.

Benefits

Company car or car allowance

Company laptop and mobile phone

20 days holiday + Bank Holidays

Qualifications

• Proven experience in an operations management role within a relevant industry.
• A valid frontline SIA Licence is necessary.
• Experience within the cleaning industry, knowledgeable about products and machinery.

Responsibilities

• Oversee operations across multiple sites, ensuring high standards.
• Manage Security Officers and Cleaning Operatives.
• Conduct client SLA meetings and complete site audits.

Skills

Operations management experience

Leadership skills

Strong communication skills

Ability to manage KPIs

Problem-solving ability

Job description

Operations Manager - Facilities & Security | St Helens (covering North West, North East & Scotland) | Working hours : Full time, 40 hours per week, dependent on operational requirements (TOIL provided where applicable) |From £35,000 per year (salary reviewed based on experience)

Are you an experienced Operations Manager with a background in security and/or cleaning services, looking to step into a role where you can lead teams, support multiple sites, and play a key part in a growing organisation?

Our client, a rapidly expanding provider of cleaning, security and support services, delivering high-quality solutions to high-profile, market-leading customers. With significant investment in people and technology, they offer a fast-paced, collaborative and customer-focused environment where excellence is the standard.

What will your role look like?

You will oversee a portfolio of sites across the North West, North East and Scotland, ensuring high operational standards, strong client relationships, and the consistent delivery of both security and cleaning services. This is a fast-paced role, ideal for someone who thrives under pressure and enjoys driving performance.

Your responsibilities will include:

• Managing Security Officers and Cleaning Operatives across multiple sites
• Conducting client SLA meetings and monthly reviews
• Completing site visits, audits, inspections and welfare checks
• Using Timegate for staff rostering and the Coordinate system for reports and staff reviews
• Travelling regularly to sites while working from home for administrative tasks
• Preparing and issuing Assignment Instructions and ensuring H&S compliance
• Delivering on-site training, coaching and performance assessments
• Recruiting staff in line with company policy
• Handling misconduct, investigations and disciplinary procedures
• Supporting incident investigations and completing reports
• Ensuring quality assurance standards are met and exceeded
• Promoting the brand and supporting business growth initiatives
• Keeping up to date with industry legislation and completing regular training

Are you the right person for the job?

You’ll be a confident, organised and people-focused manager with strong operational experience and the ability to lead diverse teams effectively. You should have:

• Proven experience in an operations management role within a relevant industry
• A valid frontline SIA Licence
• CCTV licence is a bonus
• Full UK Driving Licence
• Must be able to attend St Helens once a week
• Experience within the cleaning industry, with knowledge of cleaning products and machinery
• Ideally, BICS training (preferred but not essential)
• Flexibility to work across multiple locations and varying schedules
• Strong leadership and communication skills
• Ability to analyse performance and manage KPIs
• Excellent organisation and attention to detail
• A strategic mindset with strong problem-solving ability
• Eligibility to work in the UK and ability to provide 5 years’ employment history for BS7858 screening

What’s in it for you?

• From £35,000 per year (salary reviewed based on experience)
• Company car and fuel card or car allowance
• Company laptop and mobile phone
• Free on-site parking
• Supportive and growing business with opportunities for development
• Wellbeing programme (Health Assured)
• 20 days holiday + Bank Holidays (after 5 years, gain one extra day)
• Inclusive working environment — the client is an equal opportunities employer

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR