Operations Manager - Elysium

AB Boutique Hotels Ltd; Truro; On-site; GBP 42,000 - 60,000; Full time

Job summary

AB Boutique Hotels Ltd is seeking an Operations Manager for its Cornwall property. You will be on the floor daily, leading a team across Reception, Restaurant, Bar and Spa to deliver seamless guest experiences.

You will drive standards, mentor colleagues and collaborate with the General Manager to meet revenue and service targets in a busy coastal hotel environment.

Qualifications

• Strong hotel or hospitality management experience.
• Loves being on the floor and involved in daily operations.
• A confident, warm leader who develops teams and maintains service standards.

Responsibilities

• Maintain a strong, visible presence throughout the hotel and support teams during peak periods.
• Oversee the Reception operation, ensuring efficient arrivals, departures and guest enquiries.
• Take operational responsibility for Restaurant, Bar and other Food & Beverage outlets.
• Promote teamwork across departments and ensure staff understand their impact on the guest experience.
• Oversee the Spa experience to ensure seamless guest journeys.
• Support the General Manager in achieving revenue, payroll and profitability targets.

Skills

Guest service

Team leadership

Operations management

F&B operations

Front of house

Job description

A new chapter in informal luxury hospitality is coming to St Mawes. This exciting new hotel will bring 56 beautifully designed bedrooms, a vibrant café, and a relaxing spa experience to one of Cornwall’s most sought-after coastal destinations.

We’re looking for an Operations Manager to join the team and help us create the kind of guest experience people genuinely remember.

This is a brilliant opportunity for someone who loves being at the heart of hotel life — visible, hands-on and working alongside the team to make sure every part of the guest journey feels effortless.

You’ll have responsibility for all guest facing areas of the hotel, and in the General Manager’s absence you’ll also oversee the Spa experience, ensuring standards, service and the overall guest journey remain seamless across the hotel.

We’re looking for someone who understands how important those first welcomes, memorable meals, thoughtful touches and smooth departures are in shaping a guest’s stay.

You’ll work closely with our General Manager to lead and develop the team, drive standards and make sure the hotel runs beautifully day to day.

What you will be doing

You’ll be responsible for the smooth day-to-day running of the hotel’s guest-facing operations, with particular responsibility for Food & Beverage and Reception.

You’ll:

• Maintain a strong and visible presence throughout the hotel, supporting teams during busy periods and responding quickly to operational challenges
• Oversee the Reception operation, ensuring arrivals, departures and guest enquiries are handled efficiently and professionally.
• Take operational responsibility for the Restaurant, Bar and other Food & Beverage outlets.
• Promote teamwork across departments and ensure employees understand how their role contributes to the overall guest experience.
• Oversee the Spa experience, ensuring seamless guests journeys
• Support the General Manager in achieving hotel revenue, payroll and profitability targets.

What we are looking for

We’d love to hear from you if you’re someone who:

• Is a natural, warm and engaging leader
• Has strong hotel or hospitality management experience
• Loves being on the floor and involved in the operation
• Understands great food & Beverage and Front Office service
• Is commercially aware but never loses sight of the guest
• Takes ownership, stays calm under pressure and gets things done
• Enjoys developing people and creating a positive team culture

What we can Offer

.With 6 hotels across the UK and more in the pipeline we can offer you;

• Great hotel and F&B discounts for yourselves, family and friends. We want all our hotels to be a place you are excited to share with those you love.
• Exceptional training and career paths. We are passionate about effective performance management from day one.
• Enhanced Maternity and Paternity leave for all our managers
• On Site Spa/Health club membership to keep you healthy and happy.
• A competitive salary, rewarding exceptional service.
• Family events and annual award ceremonies, celebrating your wins with you.