Deputy General Manager

The Commercial Hotel; Biggar; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

10% service charge and tips shared

Health club access

Profit sharing after 1 year

Free meals on shift

Wellbeing support and resources

Growth opportunities

Job summary

The Commercial Hotel in Scotland is seeking a Deputy General Manager who is passionate about people, hospitality, and creating a workplace where teams thrive. You will support the General Manager in leading daily operations and oversee multiple departments to deliver standout guest experiences.

Experience at a management level in hospitality is advantageous, but attitude matters most. The role offers rich opportunities for growth, a fair wage, and a comprehensive benefits package that rewards

Qualifications

• Experience in hospitality at a management level is advantageous.
• Attitude and people-focused approach are valued over tenure.

Responsibilities

• Support the General Manager in leading daily hotel operations, taking full responsibility in their absence.
• Oversee department heads across Reception, Front of House, Housekeeping, Weddings & Events, Spa and Health club.
• Champion exceptional guest experiences, especially for weddings and events, ensuring flawless execution.
• Manage guest relations, resolve escalated complaints promptly and professionally.
• Assist with budgeting, forecasting and controlling departmental costs.
• Monitor service standards, health & safety, training and compliance across the venue.
• Support recruitment, training and development of department heads and teams.
• Lead with a positive, high-performing team culture.

Skills

Hospitality management

Team leadership

Guest relations

Budgeting & cost control

Job description

We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.

We’re looking for a Deputy General Manager who is passionate about people, hospitality, and creating a workplace where teams thrive. If you want to be part of a business that genuinely puts its people first — while delivering standout guest experiences — this could be the perfect role for you.

What you’ll be doing

As our Deputy General Manager, you will:

• Support the General Manager in leading daily hotel operations, taking full responsibility in their absence
• Oversee and support department heads across Reception, Front of House, Housekeeping, Weddings & Events, Spa and the Health club.
• Champion the delivery of exceptional guest experiences, particularly around our wedding and events. Work closely with the Wedding team to ensure flawless execution of functions, from intimate gatherings to full wedding celebrations ensuring guests leave wanting to return
• Manage guest relations, resolving escalated complaints promptly and professionally
• Assist with budgeting, forecasting, and controlling departmental costs
• Monitor service standards, health & safety, training and compliance across the venue
• Support recruitment, training, and development of the heads of departments and their teams
• Support with yearly activities including progression planning, appraisals & team recognition
• Liaise with ownership, suppliers, and external stakeholders as required
• Lead by example, fostering a positive, high-performing team culture
• General management duties relating to your role

Who we’re looking for

It would be advantageous if you have had experience working within hospitality at a management level.

However we believe that while experience matters — what matters even more is your attitude.

We want someone who believes in a better kind of hospitality: one where people are respected, supported, and developed. Someone who cares about the team as much as the guests and who wants to help build a workplace that sets the standard for our industry.

If that sounds like you, we want to hear from you.

What you’ll get from us

We’re committed to making life better for our people. That means:

• A fair wage– a competitive industry salary
• 10% service charge and all guest tips shared with the team— 100% of tips go directly to you.
• Brilliant perks and benefitsincluding access to our health club at Bowfield Hotel and Spa
• Profit sharing after 1 year of service— because when we do well, you should too.
• Free meals and hot/soft drinks on shift.
• A voice that matters, through regular surveys, feedback sessions, and open conversations.
• Free wellbeing support and resources, available whenever you need them.
• Real opportunities for growth, with learning and development pathways designed to support your long-term career.