Operations Manager

Bespoke Hotels; Arrochar; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Discounted stays

Career development

Incentives

Job summary

Bespoke Hotels in the United Kingdom is seeking an Operations Manager to lead guest service delivery and drive team performance across our properties.

You will champion our Be-Attitude values, focus on engagement, development and delivering consistent service standards, while supporting financial objectives and compliance with safety regulations.

Qualifications

• Minimum 1–2 years in a similar position.
• Passionate about hospitality, reliable and eager to learn.

Responsibilities

• Ensure all employees consistently achieve product and hospitality service standards.
• Maintain high level of guest care while meeting financial and business objectives.
• Act on behalf of the General Manager in their absence.
• Carry out quality training and coaching in a systematic and professional manner.
• Monitor and comply with company and legal statutory requirements.
• Adhere to Health & Safety, Food Safety and COSHH regulations with training as needed.
• Conduct departmental welcome inductions to company standard.
• Complete performance reviews in line with company policy.

Skills

Guest service

Leadership

Training

Health & safety awareness

Job description

We currently have an amazing opportunity to join the team as Operations Manager.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements

The ideal person will have strong experience, ideally at least 1-2 years in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties Will Include

• Ensuring all employees consistently achieve product and hospitality service standards.
• Ensuring a high degree of guest care, whilst consistently aiming by set criteria to meet the Financial and Business objectives.
• To act on behalf of the General Manager in their absence.
• To carryout quality training and coaching in a systematic and professional manner.
• Monitor and comply with all company and legal statutory requirements.
• Ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.
• To carry out the departmental welcome induction to the set company standard.
• Complete performance reviews in line with Company policy and ensure agreed objectives are set.

Being Bespoke

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.