Operations Manager - Complex Care

SKU Recruitment; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare group in Greater London is seeking an Operations/BD Manager to establish a new Complex Care service. This role involves shaping the service model, driving operational growth, and working with senior leadership to secure contracts. Ideal candidates will have experience in Complex Care, a proven ability to grow services, and strong understanding of CQC requirements. The position offers a flexible package and strong operational support, with remote options available for the right individual.

Benefits

Flexible package

Operational support

Remote work options

Qualifications

• Experience in Complex Care, Domiciliary Care, or Community Healthcare.
• Proven track record in setting up and growing services.
• Strong leadership and commercial acumen.

Responsibilities

• Lead the setup and launch of a new Complex Care service.
• Coordinate with senior leadership for brand establishment and contracts.
• Drive operational and commercial growth.

Skills

Operations Management

Business Development

Understanding of CQC requirements

Strategic thinking

Job description

Operations/BD Manager – Complex Care

New Service Setup

An exciting opportunity has arisen for an experienced Operations Manager or Senior Business Development Manager to play a pivotal role in setting up a new Complex Care service under an established healthcare group.

This is a rare chance to build a service line or subsidiary business from the ground up, with full back‑office, compliance, and infrastructure support from an experienced and reputable organisation.

The Opportunity

• Lead the setup and launch of a new Complex Care service, with freedom to shape the model and specialism.
• Drive operational and/or commercial growth, depending on your background and expertise.
• Work closely with the senior leadership team to establish the brand, secure contracts, and build care delivery capacity.
• Full support from the existing group for HR, compliance, finance, and recruitment functions.

The Candidate

• Experienced Operations Manager or Senior Business Development Manager within Complex Care, Domiciliary Care, or Community Healthcare.
• Proven ability to set up and grow a new service or business line.
• Strong understanding of CQC requirements, business development, and service delivery.
• Strategic and commercial thinker with the drive to lead new growth.

What’s on Offer

• Completely flexible package DOE
• Full operational and administrative support from the wider group
• Ideally London-based, though remote options can be considered for the right candidate

This is a fantastic opportunity for a motivated and entrepreneurial care professional to build a new Complex Care service from inception, with full autonomy and the backing of a successful healthcare group.