Operations Manager

Encore; Cambridge; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading facilities management provider in Cambridge is seeking an Operations Manager to ensure exceptional service delivery across prestigious estates. The role involves leading teams, implementing policies for compliance, and enhancing overall service quality. Ideal candidates will have relevant health and safety qualifications and experience in operational management. The position offers a competitive salary, annual leave, and various perks, promoting a collaborative and high-performance culture.

Benefits

23 Days Annual Leave + Birthday + Bank Holidays

Cycle to Work Scheme

MediCash

SmartHealth – Online health services

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• IOSH Managing Safely or similar Health & Safety qualification (required).
• Experience in facilities or operational management is desirable.
• Proficiency in Microsoft Office (Excel essential).
• Adaptability to changing priorities.

Responsibilities

• Assist in leading site-based teams for service delivery.
• Implement policies for consistent service and compliance.
• Support budget monitoring and financial target achievement.
• Recruit, train, and develop staff while fostering collaboration.
• Build strong stakeholder relationships and handle queries.
• Mobilise new sites ensuring SOPs and compliance are maintained.
• Identify opportunities to enhance efficiency and service quality.
• Prepare monthly reports on service performance and compliance.
• Act as point of escalation for operational issues.

Skills

Organizational skills

Communication skills

Analytical skills

Proficiency in Microsoft Office

Education

IOSH Managing Safely or similar qualification

Tools

FM software

Job description

Join Our Team as an Operations Manager!

Are you passionate about delivering exceptional service and supporting high-performing teams? Do you thrive in a dynamic environment where quality and compliance are key? We’re looking for a proactive Operations Manager to join our established team and help set the standard across a portfolio of prestigious residential estates.

The Operations team specialises in the management and provision of soft facilities services across a portfolio of highly prestigious residential and commercial estates. Operations provides operational and line management support for the site-based teams providing high-end residential services and compliance.

• Location: Cambridge
• Annual Salary: £45,000
• Hours/Working Pattern: Monday to Thursday, 7:30am-4pm & Friday 7:30am-3:30pm (Other hours may be required dependent on the needs of the business)

What You’ll Be Doing

• Assist the Operations Manager in leading site-based teams, ensuring high standards and consistent service delivery across multiple estates.
• Help implement policies and procedures to maintain a 5-star approach, oversee rotas, and ensure compliance with health and safety standards.
• Support budget monitoring, cost control, and help achieve annual financial targets.
• Assist with recruitment, training, and development of staff, conducting appraisals and fostering a culture of collaboration and continuous improvement.
• Build strong relationships with stakeholders, handle queries and complaints professionally, and ensure service level agreements are met or exceeded.
• Help mobilise new sites, ensuring SOPs are implemented, equipment and systems are in place, and compliance is maintained.
• Identify opportunities to enhance efficiency, service quality, and profitability through innovative solutions and best practices.
• Prepare and contribute to monthly reports demonstrating service performance, compliance, and budget control.
• Act as a point of escalation for operational issues and assist in resolving challenges quickly and effectively.
• Willingness to undertake an IWFM (or equivalent) qualification and further qualifications to support the practical experiences that will be gained in the role.

What You’ll Bring

• IOSH Managing Safely or similar Health & Safety qualification (required).
• Experience in facilities or operational management is desirable.
• Strong organisational, communication, and analytical skills.
• Proficiency in Microsoft Office (Excel essential); experience with FM software is desirable.
• A positive, can-do attitude and ability to adapt to changing priorities.

Perks of Joining Us

• 23 Days Annual Leave + Birthday + Bank Holidays
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family
• Eye Care Vouchers
• Perkbox Rewards
• Company Social Events
• Pension Plan