Operations Manager

Eligo Recruitment; Watford; On-site; GBP 70,000 - 85,000; Full time

Benefits offered by this job

Car Allowance

Private Medical Insurance

St Albans Office

Job summary

Eligo Recruitment is seeking an experienced Operations Manager for an electronic security business, based from their St Albans office (approximately 80% office-based) with occasional travel to client sites. You will lead Projects and Service teams, ensuring safe, efficient, and profitable delivery while driving continuous improvement and building strong customer relationships.

You will report to the senior leadership team and own day-to-day operational delivery across contracts, with a focus on

Qualifications

• Experience leading operational teams in security or related industries.
• Strong leadership and people management skills.
• Excellent organisational and communication abilities.
• Good commercial awareness and financial understanding.
• Ability to manage multiple projects and competing priorities.

Responsibilities

• Lead and support the Projects and Service teams.
• Oversee delivery of multiple projects and maintenance contracts.
• Manage operational performance, resource planning and workload allocation.
• Coach, mentor and develop Project Managers and Engineers.
• Build and maintain strong customer relationships.
• Monitor project profitability and operational performance.
• Support forecasting, planning and reporting.
• Drive continuous improvement across operational processes.
• Ensure Health & Safety, quality and compliance standards.

Skills

Leadership

People management

Communication

Project management

Commercial awareness

Relationship building

Job description

Operations Manager Electronic Security

St Albans | Office-Based (Approx. 80%)

Salary & Benefits:

£70,000–£85,000 DOE + £5,000 Car Allowance + Private Medical Insurance

The Opportunity

Are you an experienced Operations Manager looking to take the next step in your career with a well-established and growing electronic security business?

Our client designs, installs and maintains a broad range of electronic security solutions for commercial customers across a variety of sectors. Due to continued growth, they're looking to appoint an Operations Manager to lead their Projects and Service teams, ensuring the highest standards of customer delivery, operational performance and team development.

Based from their St Albans office (approximately 80% office-based, with occasional travel to customer sites), this is a fantastic opportunity to join a business where you'll play a key role in shaping operations and supporting future growth.

The Role

Reporting into the senior leadership team, you'll take ownership of the day-to-day operational delivery of projects and service contracts, working closely with Project Managers, Engineers and commercial teams to ensure work is delivered safely, efficiently and profitably.

You'll be responsible for driving operational excellence, improving processes, supporting your teams and building strong, long-term customer relationships.

Key Responsibilities

• Lead and support the Projects and Service teams.
• Oversee the successful delivery of multiple projects and maintenance contracts.
• Manage operational performance, resource planning and workload allocation.
• Coach, mentor and develop Project Managers and Engineers.
• Build and maintain strong customer relationships.
• Monitor project profitability and operational performance.
• Support forecasting, planning and reporting.
• Drive continuous improvement across operational processes.
• Ensure Health & Safety, quality and compliance standards are maintained.
• Work closely with the wider management team to support the ongoing growth of the business.

About You

You'll already have experience within the electronic security industry and be comfortable leading operational teams in a fast-paced environment.

Whether your background is in Operations Management, Contracts Management, Project Management or Service Delivery, you'll understand what it takes to successfully manage people, customers and project delivery.

We're looking for someone who can demonstrate:

• Experience managing operational teams within the electronic security industry.
• Strong leadership and people management skills.
• Excellent organisational and communication abilities.
• Good commercial awareness and financial understanding.
• The ability to manage multiple projects and competing priorities.
• A customer-focused approach with strong relationship-building skills.
• A proactive mindset and a passion for improving operational performance.

Knowledge of Access Control, CCTV or other electronic security systems would be advantageous, but this is fundamentally an operational leadership role rather than a hands‑on technical position.

We recognise that no candidate ticks every box, so if your experience aligns with most of the above and you're looking for your next leadership challenge, we'd be delighted to hear from you.

What's on Offer?

• £70,000–£85,000 DOE + £5,000 Car Allowance + Private Medical Insurance.
• Senior leadership role with genuine autonomy and influence.
• Opportunity to shape operational strategy and drive continuous improvement.
• Stable, growing business with long-term career prospects.
• Supportive leadership team and collaborative working environment.
• Modern office based in St Albans.
• Approximately 80% office-based, with occasional travel to customer sites.