Operations Manager

Eligo Recruitment; St Albans; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Autonomy

Growth prospects

St Albans office

80% office-based

Job summary

Eligo Recruitment is seeking an experienced Operations Manager for a well-established electronic security business, based in St Albans. You will lead Projects and Service teams, delivering on-time, safe, and profitable project delivery while shaping operational performance.

The role involves coaching Project Managers and Engineers, improving processes, managing budgets, and building strong customer relationships while maintaining high standards of health and safety.

Qualifications

• Experience leading operational teams in the electronic security industry.
• Strong leadership and people management skills.
• Excellent organisational and communication abilities.
• Good commercial awareness and financial understanding.
• The ability to manage multiple projects and competing priorities.
• A customer-focused approach with strong relationship-building skills.
• A proactive mindset and a passion for improving operational performance.

Responsibilities

• Lead and support the Projects and Service teams.
• Oversee the successful delivery of multiple projects and maintenance contracts.
• Manage operational performance, resource planning and workload allocation.
• Coach, mentor and develop Project Managers and Engineers.
• Build and maintain strong customer relationships.
• Monitor project profitability and operational performance.
• Support forecasting, planning and reporting.
• Drive continuous improvement across operational processes.
• Ensure Health & Safety, quality and compliance standards are maintained.
• Work closely with the wider management team to support the ongoing growth of the business.

Skills

Leadership

People management

Operational delivery

Project management

Financial awareness

Resource planning

Customer relations

Process improvement

Job description

The Opportunity

Are you an experienced Operations Manager looking to take the next step in your career with a well-established and growing electronic security business?

Our client designs, installs and maintains a broad range of electronic security solutions for commercial customers across a variety of sectors. Due to continued growth, they're looking to appoint an Operations Manager to lead their Projects and Service teams, ensuring the highest standards of customer delivery, operational performance and team development.

Based from their St Albans office (approximately 80% office-based, with occasional travel to customer sites), this is a fantastic opportunity to join a business where you'll play a key role in shaping operations and supporting future growth.

The Role

Reporting into the senior leadership team, you'll take ownership of the day-to-day operational delivery of projects and service contracts, working closely with Project Managers, Engineers and commercial teams to ensure work is delivered safely, efficiently and profitably.

You'll be responsible for driving operational excellence, improving processes, supporting your teams and building strong, long-term customer relationships.

Key Responsibilities

• Lead and support the Projects and Service teams.
• Oversee the successful delivery of multiple projects and maintenance contracts.
• Manage operational performance, resource planning and workload allocation.
• Coach, mentor and develop Project Managers and Engineers.
• Build and maintain strong customer relationships.
• Monitor project profitability and operational performance.
• Support forecasting, planning and reporting.
• Drive continuous improvement across operational processes.
• Ensure Health & Safety, quality and compliance standards are maintained.
• Work closely with the wider management team to support the ongoing growth of the business.

About You

You'll already have experience within the electronic security industry and be comfortable leading operational teams in a fast-paced environment.

Whether your background is in Operations Management, Contracts Management, Project Management or Service Delivery, you'll understand what it takes to successfully manage people, customers and project delivery.

We're looking for someone who can demonstrate:

• Experience managing operational teams within the electronic security industry.
• Strong leadership and people management skills.
• Excellent organisational and communication abilities.
• Good commercial awareness and financial understanding.
• The ability to manage multiple projects and competing priorities.
• A customer-focused approach with strong relationship-building skills.
• A proactive mindset and a passion for improving operational performance.

Knowledge of Access Control, CCTV or other electronic security systems would be advantageous, but this is fundamentally an operational leadership role rather than a hands‑on technical position.

We recognise that no candidate ticks every box, so if your experience aligns with most of the above and you're looking for your next leadership challenge, we'd be delighted to hear from you.

What's on Offer?

• Senior leadership role with genuine autonomy and influence.
• Opportunity to shape operational strategy and drive continuous improvement.
• Stable, growing business with long-term career prospects.
• Supportive leadership team and collaborative working environment.
• Modern office based in St Albans.
• Approximately 80% office-based, with occasional travel to customer sites.