Head of Operations- Security

Palmer McCarthy; Harlow; On-site; GBP 42,000 - 70,000; Full time

Benefits offered by this job

Company vehicle

Car allowance

Bonus

Job summary

Palmer McCarthy is seeking a Head of Operations for a leading security services provider. You will lead and develop a team of Operations Managers across multiple contracts, ensuring compliant, high-quality service delivery and strong client satisfaction.

Reporting to the Managing Director, you will own day-to-day operations, drive profitability, oversee financial controls, and mobilise new contracts while shaping strategy and performance across a national portfolio.

Qualifications

• Senior leadership experience in security operations leadership roles.
• Proven track record managing multi-site manned guarding or security contracts.
• Strong commercial awareness with budgets, profitability and contract performance.
• Excellent client relationships and stakeholder management.
• Experience coaching and developing operational teams.
• Solid knowledge of SIA regulations and compliance.
• Must have Full UK Driving Licence.

Responsibilities

• Lead and develop a team of Operations Managers and Supervisors across multiple contracts.
• Ensure exceptional service delivery, compliance and operational performance.
• Build trusted client relationships to ensure satisfaction and retention.
• Drive profitability, efficiency and continuous improvement.
• Oversee reporting, financial controls, payroll verification and contract performance.
• Support mobilisation of new contracts and integration of new business.
• Act as deputy to the Managing Director on strategic projects.

Skills

Leadership

Security operations

Multi-site management

Client relationship management

Budget management

SIA compliance

Driving licence

Job description

Salary: To £70K + car /car allowance + bonus per year

Head of Operations - Security Services

Lead Operations. Drive Performance. Shape the Future.

Are you an experienced security operations leader looking for the opportunity to make a real impact?

Our client, a growing and highly respected security services provider, is seeking a Head of Operations to lead the delivery of high-quality security services across a multi-site portfolio. This is a key leadership appointment, taking responsibility for operational excellence, client satisfaction, compliance, commercial performance and the development of high-performing teams.

Reporting directly to the Managing Director, you\'ll take ownership of the day-to-day operation of the business, allowing the leadership team to focus on strategic growth while you ensure every contract is delivered to the highest standards.

The Role

• Lead and develop a team of Operations Managers and Supervisors across multiple contracts.
• Ensure exceptional service delivery, compliance and operational performance across the business.
• Build trusted relationships with key clients, ensuring outstanding customer satisfaction and retention.
• Drive operational efficiency, profitability and continuous improvement.
• Oversee operational reporting, financial controls, payroll verification and contract performance.
• Support the mobilisation of new contracts and operational integration of new business.
• Ensure compliance with SIA regulations, industry standards and company policies.
• Identify opportunities to improve processes, productivity and customer experience.
• Act as the Managing Director\'s trusted deputy, leading strategic operational projects.

You\'ll be an inspirational operational leader with a proven background within the security industry, ideally managing large regional or national contract portfolios.

• Senior leadership experience as a Head of Operations, Regional Director, Regional Operations Manager or General Manager within the security sector.
• Proven success managing multi-site manned guarding, corporate security or integrated security contracts.
• Strong commercial awareness with experience managing budgets, profitability and contract performance.
• Excellent client relationship and stakeholder management skills.
• Experience leading, coaching and developing operational management teams.
• Strong knowledge of SIA legislation, compliance and operational best practice.
• Full UK Driving Licence.

What\'s on Offer?

• Salary up to £70,000
• Company Vehicle or Car Allowance
• Genuine career progression within a growing business
• Supportive senior leadership team
• The opportunity to influence strategy, improve performance and play a key role in the continued growth of an ambitious security organisation.

This is an outstanding opportunity for an experienced security operations professional who wants more than just another management role. You\'ll have the autonomy to shape operations, develop people, strengthen client relationships and help drive the next phase of growth for a successful and ambitious security business.