Operations Manager

First Bus; Bath; On-site; GBP 53,000 - 65,000; Full time

Benefits offered by this job

Bonus up to 15%

Job summary

First Bus is seeking an Operations Manager to oversee Bath and Wells depots on a full-time permanent basis. Reporting to the Senior General Manager, you will drive safe, punctual service and a customer-centric culture across multiple sites.

You will lead an engaged, high-performing team, ensure governance and compliance, and deliver agreed plans and budgets while continuously improving performance and stakeholder relations.

Qualifications

• Proven leadership to guide teams and unionised relationships.
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Responsibilities

• Ensure cost efficient delivery of a safe, punctual service.
• Dynamically analyse and manage information and data to improve service performance.
• Drive engagement with drivers, management and customers.
• Foster strong collaboration between operations, engineering and supervisory staff.
• Manage service delivery across Bath and Wells depots per policy and legislation.
• Deliver plans and budgets with defined service levels and quality.
• Plan staff for depot operating requirements and shift coverage.
• Maintain constructive relations with trade union representatives.
• Lead safety initiatives to reduce collisions and injuries.
• Oversee performance indicators and staff development, absence and compliance.
• Coordinate with operations, commercial and engineering teams for consistent customer experience.
• Liaise with external bodies to improve punctuality and lost miles.
• Act as Transport Manager as defined by the Traffic Commissioner.

Skills

Leadership

Influencing

Team building

CPC desirable

Willing to study CPC

Safety culture

Budgeting

Stakeholder relations

Multi-site operations

Education

CPC in Passenger Transport

Job description

We have a fantastic opportunity for an Operations Manager to oversee both our Bath and Wells depots on a full-time permanent basis.

Reporting to the Senior General Manager the Operations Manager is accountable for all aspects of operational performance for the depot. As a champion of our customers, the successful candidate will build and maintain a customer centric culture.

You will support your team in delivering excellent customer experiences, while leading a governance agenda that support legislative and policy compliance.

Through your leadership, the Operations Manager will establish and develop and engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture.

Key Responsibilities

• Ensure cost efficient delivery of a safe, punctual service
• Dynamically analyse and manage information, systems and data both retrospectively and proactively to ensure continuous improvement of service performance.
• Drive engagement with drivers, management team, and customers
• Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
• Manage Service delivery team across all assigned depots in accordance with FirstGroup policies, standard operating procedures and all relevant legislation
• Deliver agreed plans and budgets, including established level of service and service quality.
• Ensure staff planning at the depot meets the operating requirements of the business
• Ensure an effective working relationship with recognised trade union representatives and officials
• Manage and plan collision reduction and staff/passenger injury reduction
• Manage and deliver agreed key performance indicators To effectively manage the teams in all areas of people management; development, absence management and compliance
• Ensure positive working relationships are maintained between operations, commercial and engineering functions
• Liaise with external bodies to improve performance of lost miles and punctuality.
• Ensure all cash handling procedures are followed
• Act as the ‘Transport Manager’ for the company as defined by the Traffic Commissioner

Skills/Experience

• Proven leadership skills are essential to provide strategic and day to day direction to your team and be an effective manager of collective relationships in a unionised environment
• Strong influencing and negotiation skills
• Team builder and driver of high-performance teams
• Certificate of Professional Competence in Passenger Transport would be desirable.
• A willingness to study for CPC is essential
• passion for safety and driving to deliver a high performing safety behavioural culture
• Budgetary and financial experience with a capability in logical system analysis to communicate results in formats comprehensible to all disciplines
• Ability in endorsing commitment to set long/short-term objectives
• Mentoring/coaching skills in the progression of the deliverables of the business
• Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way
• Aptitude to build and maintain stakeholder relations, indicative of a professional leader
• Capacity to manage and commute between multi-site operations, providing cover when required

Salary - £59,000 plus up to 15% annual bonus