Operations Manager

DHL; Peacehaven; Hybrid; Confidential; Full time

Job summary

DHL in Tamworth is seeking an Operations Manager to lead a high‑profile customer operation on a hybrid basis. You will drive performance, build strong customer relationships, and lead a high‑performing team on a key contract.

A typical day includes partnering with carriers, overseeing KPI reviews, and coordinating cross‑functional teams to optimise transport and logistics solutions while ensuring compliance and value delivery.

Qualifications

• Experience in International Air freight.
• Experience in multi modal transport operations (Courier, Road, Air & Sea).
• Supervisory or management experience within a logistics environment.
• Customer relationship management skills.
• Excellent verbal and written communication skills.
• Proven record of service improvement through value creation opportunities.
• Cultural awareness dealing with providers worldwide.

Responsibilities

• Build and maintain partnerships with carriers and service providers to drive performance and compliance.
• Liaise with DHL entities around international air freight requirements.
• Lead carrier performance management through KPI monitoring and service reviews.
• Act as escalation point ensuring timely resolution while maintaining customer service standards.
• Develop trusted relationships with customers and present operational solutions.
• Lead, coach and motivate operational and administrative teams.
• Drive productivity, cost control, and process improvements through data analysis.
• Support design, validation and implementation of transport and logistics solutions.
• Ensure compliance with corporate, legislative and operational standards.

Skills

Customer relationship management

Communication

Leadership

Job description

Operations Manager Ready to lead a high-profile customer operation? Join us as an Operations Manager in Tamworth (Hybrid), where you'll drive performance, build strong customer relationships, and lead a high-performing team on a key customer contract.

A typical day may involve:

• Build and maintain strong partnerships with carriers and service providers, driving performance, compliance, and long-term supply chain success
• Liaising directly with DHL entities, such as DHL Global Forwarding and DHL Express around international air freight requirements
• Lead carrier performance management through KPI monitoring, service reviews, and continuous improvement initiatives to exceed customer expectations
• Act as the key operational escalation point, ensuring the timely resolution of issues while maintaining exceptional customer service standards
• Develop trusted relationships with customers at all levels, presenting operational solutions and recommendations with professionalism and commercial awareness
• Lead, coach, and motivate operational and administrative teams, fostering a culture of engagement, accountability, and high performance
• Drive productivity, cost control, and process improvement initiatives through data analysis, forecasting, and the implementation of innovative supply chain solutions
• Support the design, validation, and implementation of transport and logistics solutions, working closely with customers, finance, carriers, and internal stakeholders to deliver value and profitability
• Ensure full compliance with corporate, legislative, and operational standards, promoting best practice, continuous improvement, and operational excellence across the account

This role would suit people who:

• Have previous International Air freight experience
• Have experience in multi modal transport operations (Courier, Road, Air & Sea), freight forwarding - DGF / Express / Freight
• Have proven supervisory or management experience within a logistics environment
• Have customer relationship management skills
• Have excellent communication skills - Verbal and written
• Have a demonstrable record of service improvement through innovation and delivery of Value Creation opportunities
• Have cultural awareness - will be dealing with providers from / in all over the world

Why join us?

• Free on-site parking
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing the 2nd November and interviews will be conducted in Tamworth. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.