Operations Coordinator

DHL; Tamworth; On-site; Confidential; Full time

Benefits offered by this job

Free on-site parking

33 days annual leave

Pension scheme with 8% employer + 4%员工

Free confidential 24/7 GP

Discounts & benefits

Job summary

DHL in Tamworth is seeking an Operations Coordinator to support a fast-paced, customer-focused environment, helping keep operations running efficiently while building strong stakeholder relationships. A typical day involves serving as a main contact for customers via email, phone, and Teams; coordinating daily bookings; liaising with carriers; and using the WMS to track orders.

You will work in a team, bring strong IT skills (Excel, Power BI), and deliver accurate information with a

Qualifications

• Strong customer service experience is essential.
• Excellent verbal and written communication skills.
• Able to work within a team and take initiative.

Responsibilities

• Act as a key point of contact for customers across email, telephone, and Teams.
• Coordinate and manage daily customer bookings ensuring shipment requirements processed.
• Liaise with carriers to obtain shipment updates and resolve delivery queries.
• Monitor a high-volume operation with around 250 parcel shipments per day.
• Build and maintain customer relationships through regular communication.
• Use the Select Warehouse Management System (WMS) to manage orders and track shipments.
• Investigate and resolve customer enquiries ensuring a positive experience.
• Support end-to-end movement of goods including accurate information and service.

Skills

Customer service

Communication

Teamwork

Planning

Tools

Excel

Power BI

Microsoft 365

Job description

Operations Coordinator

Be at the heart of the operation. We're looking for an Operations Coordinator to support a fast-paced, customer-focused environment in Tamworth, helping to keep our operations running efficiently while building strong stakeholder relationships.

A typical day may involve:

• Act as a key point of contact for customers, delivering a professional and responsive service across email, telephone, and Microsoft Teams
• Coordinate and manage daily customer bookings, ensuring shipment requirements are processed accurately and efficiently
• Proactively liaise with carriers and couriers to obtain shipment updates and resolve delivery queries in a timely manner
• Monitor and track a high-volume operation, managing approximately 250 parcel shipments each day
• Build and maintain strong customer relationships through regular communication and a customer-first approach
• Utilise the Select Warehouse Management System (WMS) to manage orders, track shipments, and maintain accurate records
• Investigate and resolve customer enquiries, providing clear updates and ensuring a positive customer experience
• Support the end-to-end movement of goods, ensuring customers receive accurate information and outstanding service throughout the shipment lifecycle

This role would suit people who:

• Strong customer service experience is essential
• Knowledge of multi modal experience (air freight, international movement) would be desirable
• Knowledge/understanding of customs would be desirable
• Excellent communication skills - Verbal and written
• Able to work within a team environment and off of their own initiative
• Strong and effective organising, planning and process work methods
• Strong IT skills - Excel, Power BI, Microsoft packages

Why join us?

• Free on-site parking
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

Who we are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an inclusive workplace

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.