Operations Manager

XPO Logistics; Northampton; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Cycle to work scheme

Workplace pension

High street discounts

Job summary

XPO Logistics in Daventry is looking for an experienced Operations Manager to lead a site team in a busy transport/logistics operation. You will ensure compliance with policies, manage the contract team, and drive safety and performance.

The role requires strong people management, CPC qualification, and a hands-on approach in a high-pressure environment. The package includes 25 days holiday, pension, and other employee discounts.

Qualifications

• Experience in Transport/Distribution/3PL environment.
• Proven people management and leadership capabilities.
• Ability to work in a high-pressure, fast-moving transport operation.

Responsibilities

• Ensure all colleagues on site adhere to XPO policies and procedures.
• Support safety and compliance obligations with a strong emphasis on safety.
• Oversee fleet compliance as O licence holder for the site.
• Drive sustainable delivery solutions and carbon-neutral initiatives.
• Lead the contract team, set objectives, and coach the team.
• Manage time to ensure safe and efficient service.
• Maintain relationships with customers and stakeholders.
• Coordinate with subcontractors and payments for work performed.
• Assist in monthly invoicing and revenue protection.

Skills

People management

Leadership

Process driven

High pressure environment

Education

CPC holder

IOSH qualification desirable

Job description

Logistics done differently.We’re hiring an operations Manager at our site in Daventry. The successful candidate will be an experienced people manager within a transport/logistics background. If this is you, we would love to show you this extremely exciting opportunity.

Logistics done differently.We’re hiring an operations Manager at our site in Daventry. The successful candidate will be an experienced people manager within a transport/logistics background. If this is you, we would love to show you this extremely exciting opportunity.

Pay, Benefits And More

We’re looking to offer a salary of up to £50,000 per annum. We offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, cycle to work scheme, a workplace pension and many other perks.

What You’ll Do On a Typical Day

• Ensure all colleagues on site adhere to XPO policies and procedures
• Support the General Contract Manager with adherence to all compliance and legal obligations with a huge emphasis on safety
• As O licence holder responsible for the overall fleet compliance for the site
• Support strategy of carbon neutral and seek alternative delivery solutions to realise more sustainable offering to the customer
• Responsible for contract team in ensuring objectives set and team managed in line with expected standards and protocols and providing the right level of support, coaching and development for the team
• Effectively managing your time to ensure a safe and efficient service
• Manage the relationship between XPO and our customers, constantly communicating across various stakeholders
• Working closely with the onsite customer and warehouse provider on a day-to-day basis, you’ll support with period reviews and customer presentation in the contract managers absence.
• Operational responsibility for KPIs across the network (Including but not limited to delivery performance, collection performance, vehicle fill, returns, complaints, claims and outstanding jobs etc).
• Overseeing the co-ordination of sub-contractors/agency and associated payments for work carried out
• Support Contracts General Manager in compilation of monthly invoicing and ensure no revenue attrition as a result of bad practices in the system
• Ensure attendance on all appropriate service conference calls and/or delegation to colleagues as deemed appropriatE

What You Need To Succeed At XPO

• Ideally you will already be a Transport/Distribution/Operations Manager working in or having experience in a 3PL environment, looking to prove yourself in a complex and diverse operation.
• A People manager and leader with a collaborative approach to achieving results
• A national/international CPC holder
• IOSH qualification desirable
• Process driven and have a track record of providing solutions to problems
• Hands on working
• Resilience to work and deliver great results in a high pressure fast moving environment

Contract terms/Working patterns

• Based on site at GXO Daventry however some travel will be required as part of the role of a occasionally
• 45hr working week. The role will be autonomous so individual will be expected to manage working hours accordingly within these confines including ensuring cover around operational needs for holidays/sickness cover for other members
• The salary on offer will be up to £40,000-£50,000 dependent on experience. We also offer 25 days’ holiday (including bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as a cycle to work scheme, a workplace pension and many other benefits.
• No entitlement to overtime unless pre-authorised for specific activity

Be part of something big.

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.