Operations Manager

Masterfix Property Services; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a proactive Operations Manager to lead day-to-day operations in a fast-paced reactive maintenance environment. This pivotal role involves managing a team of mobile engineers, ensuring high standards of service delivery, and maintaining excellent client relationships. With a focus on commercial performance, you will drive operational success and support business growth. Join a supportive culture where your contributions will be valued, and take your career to the next level with exciting development opportunities.

Benefits

Competitive Salary

Performance-based Bonuses

Career Development Opportunities

Supportive Culture

Qualifications

• Previous experience in property maintenance or reactive services.
• Strong people management skills with a hands-on approach.

Responsibilities

• Manage and motivate a team of mobile engineers.
• Ensure excellent communication and customer satisfaction.
• Monitor job progress and ensure SLAs and KPIs are met.

Skills

Team Leadership

Client Relationship Management

Commercial Acumen

Problem Solving

Organisational Skills

Customer Focus

Tech-Savvy

Education

Experience in Operations or Service Delivery

Tools

Job Management Systems

Scheduling Software

Microsoft Office

Job description

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Masterfix Property Services provided pay range

This range is provided by Masterfix Property Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Operations Manager - Reactive Maintenance


Location: Kennington, London

Type: Full-Time | Permanent

Sector: Property Maintenance / Reactive Services

We’re seeking a proactive and commercially minded Operations Manager to join our team in Kennington, leading the day-to-day operations of a fast-paced reactive maintenance business. This is a key leadership role overseeing a team of mobile engineers, managing service delivery, and ensuring top-tier customer satisfaction across a diverse commercial and residential client base.

What You’ll Be Doing

Team Leadership: Manage and motivate a team of mobile engineers, ensuring jobs are completed safely, efficiently, and to a high standard.

Client Relationship Management: Act as a key point of contact for clients, ensuring excellent communication and customer satisfaction throughout the service cycle.

Commercial Oversight: Use your commercial acumen to drive operational performance, support business growth, and maximise profitability.

Quoting & Estimating: Produce accurate desktop estimates for reactive repairs and minor works, balancing speed and attention to detail.

Service Delivery: Monitor job progress, prioritise urgent works, and ensure SLAs and KPIs are consistently met or exceeded.

Problem Solving: Address operational challenges as they arise, coordinating resources and liaising with internal teams to deliver effective solutions.

What We’re Looking For

Experience: Previous experience in an operations or service delivery role within property maintenance, FM, or construction—preferably reactive maintenance.

Leadership: Strong people management skills with a hands-on approach to motivating field teams.

Customer Focus: Excellent communication and customer service skills, with a professional and solutions-oriented mindset.

Commercial Acumen: Comfortable managing budgets, producing estimates, and identifying opportunities to improve margins and efficiency.

Organisational Skills: Able to juggle multiple tasks and respond quickly to changing priorities in a reactive environment.

Tech-Savvy: Confident using job management systems, scheduling software, and Microsoft Office.

What’s in It for You?

Competitive Salary - Reflective of experience, plus performance-based bonuses

Career Development Opportunities - Grow with a company that’s on the rise

Supportive Culture - Work alongside a dedicated, close-knit team who take pride in what they do

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Industrial Machinery Manufacturing

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