Operations Manager

Amica Care Trust; Remote; GBP 58,000; Full time

Job summary

A leading care service provider is seeking a Senior Operations Manager to oversee Home Managers and ensure the delivery of high-quality care across their South West locations. Ideal candidates will have senior operational experience in the care sector and a registered nurse status, though it's not mandatory. The role offers a competitive salary of circa £58,000 along with the opportunity to influence service delivery positively and champion innovative care solutions.

Benefits

Competitive salary

Supportive leadership culture

Wellbeing benefits

Qualifications

• Experience in a senior operational role within the care sector required.
• Registered nurse status is highly desirable with strong clinical credibility.
• Understanding of CQC frameworks and best practices is essential.

Responsibilities

• Provide operational leadership and coaching to Home Managers.
• Ensure services meet regulatory, quality and governance standards.
• Support recruitment, induction, and development of Home Managers.

Skills

Senior operational experience within the care sector

Strong communication skills

Commercial awareness

Flexibility to travel regularly across services

A genuine interest in innovation and new technologies in care

Job description

Salary: Circa £58,000

Hours: 37.5 hours per week

Location: Home-based, with regular travel across our South West homes, so must live within the South West.

At Amica Care, our values guide everything we do. We believe in compassionate leadership, high standards, and care that always feels human for residents, families and colleagues.

We're looking for an experienced Operations Manager, ideally a registered nurse, to support our Home Managers and help us deliver safe, high-quality and forward-thinking care. This is a senior role with real influence, suited to someone who enjoys being visible, building strong relationships, and driving meaningful improvement.

We're particularly keen to hear from candidates who are passionate about innovation and new technologies, and who see digital solutions as a way to enhance care and support teams.

In this role, you'll:

• Provide operational leadership and coaching to Home Managers across the South West
• Ensure services meet regulatory, quality and governance standards
• Support continuous improvement, identifying risks and opportunities early
• Share accountability for performance, budgets and occupancy
• Play a key role in audits, inspections and quality assurance activity
• Support the recruitment, induction and development of Home Managers
• Work collaboratively with internal teams and external partners
• Champion innovation, digital tools and smarter ways of working
• Be a visible senior leader, including stepping into homes when needed

You'll bring:

• Senior operational experience within the care sector
• Previous experience as a Home Manager
• Registered nurse status (highly desirable) with strong clinical credibility
• A good understanding of CQC frameworks and best practice
• A track record of service improvement and people leadership
• Commercial awareness and experience managing performance and budgets
• A genuine interest in innovation and new technologies in care
• Strong communication skills and a collaborative approach
• Flexibility to travel regularly across services

Why join Amica Care?

• A senior role with trust, autonomy and influence
• A supportive, values-led leadership culture
• The opportunity to shape services and drive innovation
• Competitive salary of circa £58,000
• Work that makes a real difference every day
• Being part of a charity, not for profit.
• Wellbeing benefits.