Operations Manager

Alchemy Global Talent Solutions; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Operations Manager to oversee the daily operations of their hospitality properties. This role requires strong leadership and multitasking abilities to ensure exceptional guest service and operational efficiency. The ideal candidate will manage various departments, from front desk to housekeeping, while implementing cost-saving measures and ensuring compliance with health and safety regulations. Join a dynamic team in a fast-paced environment where your contributions will directly impact guest satisfaction and operational success.

Qualifications

• Proven experience as an Operations Manager or in a similar role.
• Strong understanding of operations in hospitality.

Responsibilities

• Oversee daily operations across all departments.
• Ensure guest satisfaction and compliance with regulations.

Skills

Leadership Skills

Communication Skills

Problem Solving

Multitasking

Education

Experience as Operations Manager

Understanding of Hospitality Operations

Job description

Direct message the job poster from Alchemy Global Talent Solutions

Global Recruitment Expert with 8+ years of experience in finding top talent for Corporate Housing and Serviced Apartment companies.

Alchemy Global Talent Solutions are working with a London based hospitality provider who are hiring for an Operations Manager. You will be responsible for overseeing the day-to-day operations of the properties, ensuring all departments are running efficiently, and providing exceptional service to guests.

This position requires strong leadership skills, a keen eye for detail, and the ability to manage multiple tasks simultaneously. The Operations Manager will work closely with all departments to ensure smooth operations, guest satisfaction, and adherence to company policies.

Key Responsibilities:

• Manage daily operations: Oversee all departments, including front desk, housekeeping, maintenance, and guest services, to ensure efficient operations.
• Staff Management: Lead, motivate, and train staff to deliver excellent guest service. Conduct regular performance reviews, identify areas for development, and ensure staff are fully trained in procedures.
• Budget and Financial Management: Assist with budgeting and financial management, ensuring the properties operate within budget and meets financial goals. Monitor operational costs and implement cost-saving measures.
• Guest Satisfaction: Ensure the highest levels of guest satisfaction through continuous monitoring of guest feedback, addressing any complaints or issues, and proactively seeking ways to improve the guest experience.
• Compliance and Safety: Ensure all operations are in compliance with health and safety regulations, licensing laws, and company policies.
• Quality Control: Monitor the quality of service and facilities, ensuring cleanliness and maintenance standards are met. Conduct regular inspections of rooms, public areas, and facilities.
• Problem Solving: Address operational challenges quickly and effectively, making informed decisions to resolve issues that may affect the performance or guest experience.
• Collaboration: Work closely with department heads to streamline operations, improve efficiency, and achieve the property goals.
• Reporting: Prepare and present regular reports on operational performance, guest satisfaction, and financial results to the General Manager and senior management team.

Qualifications:

• Proven experience as an Operations Manager or in a similar role.
• Strong understanding of operations, including front office, housekeeping, F&B, and maintenance.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Ability to multitask, prioritise, and solve problems in a fast-paced environment.
• Flexibility to work varying hours, including evenings, weekends, and holidays.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Management, and Other

• Industries

  Hospitality and Real Estate

Referrals increase your chances of interviewing at Alchemy Global Talent Solutions by 2x

Get notified about new Operations Manager jobs in London Area, United Kingdom.

London, England, United Kingdom 1 week ago

Supply Chain & Operations Senior Manager (Planning)

Hammersmith, England, United Kingdom 4 weeks ago

Purfleet, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 2 weeks ago

Business Operations Manager - Wise Business

London, England, United Kingdom 4 days ago

TikTok Shop - Senior Fulfillment Operations Manager

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

Manager, Global Response Operations (GRO) Detection

London, England, United Kingdom 5 hours ago

Maidstone, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Bishop's Stortford, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.