Operations Manager

ARR Craib Transport Ltd; Glasgow; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Holiday allowance

Pension

Life assurance

Wellbeing support

Volunteer day

Discount schemes

Job summary

ARR Craib Transport Ltd is seeking an experienced Operations Manager to oversee day-to-day transport operations within our pallet network. You will work with planning, warehouse, customer service and senior leaders to drive performance and profitability.

The role requires leading large operational teams, ensuring safety, compliance and service excellence, with a focus on continuous improvement and cost management across the business.

Qualifications

• Previous experience in a Transport Operations Manager or similar senior operational role.
• Strong understanding of pallet network operations and multi-drop distribution.
• Experience managing large operational teams within transport or logistics.
• Strong commercial awareness with budgeting and cost management.
• Excellent analytical, problem-solving and stakeholder influencing skills.

Responsibilities

• Oversee the management, planning, organisation, and coordination of all transport operations.
• Lead and develop transport team to achieve operational excellence.
• Ensure the efficient movement of freight across pallet network and trunking operations.
• Monitor performance against KPIs and implement improvement plans.
• Manage fleet utilisation, labour resources, and operating costs to maximise profitability.
• Build relationships with customers, suppliers, network partners and internal stakeholders.
• Produce and present operational reports to senior management.

Skills

Transport operations

Leadership

Budget management

Analytical skills

Stakeholder management

Communication skills

IT literacy

Tools

Transport management systems

Operational reporting tools

Microsoft Office

Job description

About Us

At ARR Craib Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.

Job Description

Due to continued growth, we have an exciting opportunity for an

Operations Manager

to oversee the day-to-day management of our transport operations. This role will be responsible for ensuring the efficient delivery of services across our pallet network operation, while maintaining high standards of safety, compliance, customer service, and profitability.

The successful candidate will work closely with transport planning, warehouse, customer service, and senior leadership teams to drive operational performance and support the ongoing development of the business.

Key Responsibilities

• Oversee the management, planning, organisation, and coordination of all transport operations.
• Lead and develop transport team to achieve operational excellence.
• Ensure the efficient movement of freight through the pallet network, including inbound and outbound trunking operations.
• Monitor operational performance against agreed KPIs and implement improvement plans where required.
• Manage fleet utilisation, labour resources, and operating costs to maximise profitability.
• Build and maintain strong relationships with customers, suppliers, network partners, and internal stakeholders.
• Identify operational efficiencies and continuous improvement opportunities across all areas of the business.
• Support the implementation of new contracts, operational initiatives, and business growth opportunities.
• Conduct regular performance reviews, coaching sessions, and annual appraisals with direct reports.
• Ensure compliance with Operator Licence requirements, Driver Hours regulations, Working Time Directive legislation, and company policies.
• Investigate operational issues, service failures, accidents, and incidents, implementing corrective actions where necessary.
• Produce and present operational reports to senior management, highlighting performance, risks, and opportunities.
• Work collaboratively with other Gregory Group depots and pallet network members to ensure service excellence.

Requirements

• Previous experience in a Transport Operations Manager, Distribution Manager, or similar senior operational role.
• Strong understanding of pallet network operations and multi-drop distribution.
• Excellent knowledge of Operator Licence compliance, Driver Hours regulations, and Working Time Directive requirements.
• Proven experience managing large operational teams within a transport or logistics environment.
• Strong leadership skills with the ability to motivate, develop, and engage teams.
• A track record of delivering operational improvements and driving business performance.
• Strong commercial awareness with experience managing budgets and operational costs.
• Excellent analytical and problem-solving skills.
• Ability to influence stakeholders at all levels internally and externally.
• Strong communication and presentation skills.
• Experience working with transport management systems and operational reporting tools.
• IT literate including Microsoft Office applications.

Why Join ARR Craib Ltd?

Hours

07:00hrs-17:00hrs - Monday to Friday

Training

Monthly courses for a variety of areas.

Benefits

Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.

Career Growth

Explore opportunities for professional development within our expanding business.

Company Benefits

Excellent holiday allowance. Life assurance, pension, and sickness scheme*.

Extras

Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.

Wellbeing Support

Benefit from the Retail Trust Wellbeing Support* program.

Team Environment

Be part of a strong culture of teamwork and collaboration.

Eligibility

Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.