Transport Coordinator

ARR Craib Transport Ltd; Aberdeen City; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Holiday purchasing scheme

Retail discounts

Wellbeing support

Pension & life assurance

Volunteer day

Job summary

ARR Craib Transport Ltd is seeking a Transport Co-ordinator at our Aberdeen, Dyce site to support the efficient running of the transport operation. You will work closely with Customer Service and Transport teams to ensure timely deliveries and excellent customer service in a fast-paced environment.

Key duties include scheduling, driver briefing, data input, and KPI analysis. The role offers structured training, progression opportunities, and a competitive benefits package.

Qualifications

• Previous experience in a similar logistics role is desirable but not essential as full training is provided.
• Excellent organisational skills and ability to prioritise workload to meet deadlines.
• Strong communication skills, both written and verbal, with internal and external stakeholders.
• Attention to detail is crucial and you must work to tight deadlines daily.
• Able to work as part of a team and on your own initiative.

Responsibilities

• Schedule deliveries with the Customer Service Team as per customer requirements.
• Communicate any delays or issues to customers and keep them informed.
• Book in customer deliveries promptly.
• Brief, manage and de-brief drivers.
• Plan Southbound trunk routes and anticipate issues before they occur.
• Maximise resource use and maintain operational efficiency.
• Support the transport team with delivery issues and vehicle breakdowns as needed.
• Keep Pallet Networks systems up to date and respond to customer emails and queries.

Skills

Organisational skills

Communication skills

Attention to detail

Teamwork

Time management

Tools

Word

Excel

PowerPoint

Outlook

Job description

About Us:

At ARR Craib Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.

Job Description:

We are currently seeking a Transport Co-ordinator to join our team at our Aberdeen, Dyce site. This is a key role within the transport operation, working closely with the Customer Service and Transport teams to support the efficient running of the site and ensure a high standard of service is delivered to our customers in a fast-paced environment.

Key Responsibilities:

• Working with the Customer Service Team to ensure deliveries are scheduled as per customer requirements.
• Working with the Customer Service Team in the event delays or issues are encountered to ensure good communication with the customer.
• Booking in customer deliveries in a timely manner.
• Managing, briefing and de-briefing drivers.
• Planning Southbound trunks.
• Planning ahead and communicating any issues before failure.
• Work dynamically, adapting to issues throughout the day to ensure service levels & operational efficiency.
• Maximise the use of resources within the operation by utilising assets to the full
• Assisting the transport team in dealing with delivery issues and vehicle breakdowns as required.
• Supporting the team with keeping the Pallet Networks systems up to date.
• Responding to customer emails and phone queries in a timely manner.
• Processing customer requests and inputting data on various systems.
• General administration duties to include processing driver's paperwork.
• Printing and preparing labels for drivers' pallets and preparing the manifests for onward delivery.
• Assisting with KPI information analysis.
• You will be the main point of contact for customers, drivers, and internal teams.
• The job can be fast-paced and pressurised, but you will receive the support and training needed to be successful in the role.

Requirements:

• Previous experience of working within a similar role in the logistics industry is desired but not essential as full training will be given.
• Excellent organisational skills and prioritising workload.
• Strong communication skills (both written and verbal).
• Attention to detail is crucial and working to deadlines daily.
• Able to work as part of a team and on own initiative.
• MS packages to include, Word, Excel, PowerPoint and Outlook.

Why Join ARR Craib Ltd?

Competitive Salary:

£34,000 per annum - £38,000 per annum, depending on experience.

Hours:

08:00hrs - 18:00hrs (30 min lunch break), Monday to Friday, with one Saturday morning shift required on a 1-in-6 rota basis.

Training:

Monthly courses for a variety of areas.

Benefits:

Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.

Career Growth:

Explore opportunities for professional development within our expanding business.

Company Benefits:

Excellent holiday allowance. Life assurance, pension, and sickness scheme*.

Extras:

Purchasing Additional Holiday, Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.

Wellbeing Support:

Benefit from the Retail Trust Wellbeing Support* program.

Team Environment:

Be part of a strong culture of teamwork and collaboration.

Eligibility:

Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.