Operations Manager

TN United Kingdom; Forty Green; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Operations Manager to enhance customer experience across their stores. This role involves maximizing sales, promoting customer loyalty, and ensuring operational excellence. The ideal candidate will inspire their team, manage stock processes, and uphold health and safety standards. With a commitment to employee development and a supportive team culture, this position offers a unique opportunity to lead in a dynamic retail environment. Join a passionate team that values teamwork and customer focus, making a real impact in the community.

Benefits

Generous annual leave

Uncapped store discounts

Access to Wagestream

Support from Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Experience in retail operations management with operational expertise.
• Ability to identify training needs and coach staff to deliver excellent customer service.

Responsibilities

• Oversee store operations to maximise profitable sales and growth.
• Ensure compliance with health & safety regulations, prioritising employee and customer welfare.

Skills

Retail operations management

Commercial awareness

Stock control management

Health & safety compliance

Team coaching and development

Adaptability

Customer service excellence

Job description

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Operations Manager

Our Operations Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards, and smashing commercial targets.

Responsibilities

1. Oversee store operations to maximise profitable sales and growth.
2. Create a great place to work for everyone, supporting your team’s development within Dobbies.
3. Inspire your team to deliver an exceptional in-store experience, ensuring a brilliant customer journey.
4. Collaborate with central support teams, maintaining excellent communication to enhance our business.
5. Ensure compliance with health & safety regulations, prioritising employee and customer welfare.
6. Lead audit controls, uphold company best practices, and coach the team on governance.
7. Manage stock processes effectively, from goods in to visual merchandising.
8. Act as deputy to the General Manager in their absence.
9. Fulfill senior management duties, including key holder responsibilities.

Who we are looking for

• Experience in retail operations management with operational expertise.
• Commercial awareness, including budgeting, profitability, and sales growth.
• Proven ability to manage stock controls and health & safety compliance.
• Ability to identify training needs and coach staff to deliver excellent customer service and a safe environment.
• Adaptability to changing priorities, workload, and regulations.
• Positive attitude towards managing change, leading teams with care and motivation.
• Demonstration of our values: teamwork, positivity, passion for gardens, and customer focus.

What we offer

• Generous annual leave with flexible holiday options.
• Uncapped store discounts, including 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in food halls.
• Access to Wagestream for financial wellbeing support.
• Support from Retail Trust, including confidential support, virtual GP, counselling, and retail rewards.
• Development opportunities via Dobbies Academy and eLearning platforms.
• A passionate, diverse, and committed team culture.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate garden living all year round, showcasing our own brand and branded products, concessions, and services.

Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers. We host events and community experiences and support a national charity partner.

We are committed to being a great place to work, encouraging colleagues to be their best, share successes, and work together to serve our customers.