Operations Manager

Dobbies Garden Centres Ltd; Derby; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Retail Operations Manager to enhance customer experiences and drive sales across its stores. This role is pivotal in overseeing store operations, ensuring compliance with health and safety regulations, and fostering a vibrant workplace culture. With a commitment to employee development and customer satisfaction, the ideal candidate will lead a dynamic team, manage stock controls, and maintain operational excellence. Join a passionate and diverse team dedicated to making a positive impact in the retail sector while enjoying generous benefits and a supportive work environment.

Benefits

Generous annual leave entitlement

50% discount in Restaurants

25% discount in Garden Centre

10% discount in food halls

Access to Wagestream

Access to Retail Trust

Access to Dobbies Academy

Employee wellbeing platform

Thriving culture

Qualifications

• Experience in retail operations management with a focus on customer experience.
• Strong understanding of health & safety regulations and stock management.

Responsibilities

• Oversee store operations to maximize profitable sales and growth.
• Lead and develop your team to create a great workplace and customer experience.

Skills

Retail Operations Management

Commercial Awareness

Stock Control Management

Health & Safety Regulations

Coaching and Training

Adaptability

Team Leadership

Job description

Our Retail Operations Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets.

Responsibilities

1. Overseeing the store operations to maximise profitable sales and growth
2. Take the lead in creating a great place to work for everyone, whilst allowing your team the opportunity to develop within Dobbies
3. Sparking your team's passion for delivering the best in-store experience possible by creating a brilliant customer journey and experience
4. Working closely with our central support teams, maintaining excellent communication to improve our business
5. Ensuring all health & safety regulations are carried out across the store, whilst caring for employee and customer welfare
6. Take a lead in ensuring audit controls are in place, maintaining company best practice and coaching the whole team on good governance
7. Monitor and maintain full stock management process across the store, from goods in to strong visual merchandising
8. Act as deputy to the General Manager in their absence
9. As a member of the senior management team, you will also have duty manager responsibilities including key holder duties

Who we are looking for

1. You’ll bring operations expertise with experience of retail operations management
2. Commercial awareness and understanding of budgets, profitability from driving sales and improved ways of working
3. A proven ability to manage stock controls and strict adherence to health & safety regulations
4. Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment
5. Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements
6. Positivity managing change, you'll lead the team through each season with care and motivation to deliver the best
7. Can demonstrate our values at all times - we're one team getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

What we offer

1. Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
2. Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
3. Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
4. Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
5. Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
6. Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers

About us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.