Operations Manager

Arvato Direct Services Potsdam GmbH; Corby; On-site; GBP 39,600 - 48,400; Full time

Benefits offered by this job

25 days annual leave

8 bank holidays

Life Assurance 4x Salary

Employee Assistance Programme

Employee Discount Scheme

Job summary

Arvato operates a major warehouse site in Corby and is seeking an experienced Operations Manager to lead day-to-day warehouse activities, drive performance and foster a culture of safety and service excellence.

The role emphasises developing teams, managing KPI targets and delivering outstanding customer service in a fast-paced logistics environment.

Qualifications

• Previous experience in an Operations Manager role within a warehouse/logistics environment.
• Strong leadership to coach and develop high-performing teams.
• Experience managing KPIs, SLAs and customer expectations.
• Excellent communication and stakeholder management skills.
• Analytical and data-driven with problem-solving abilities.
• Experience with WMS and MS Office applications.
• Passion for continuous improvement and operational excellence.

Responsibilities

• Lead day-to-day warehouse operations to meet service levels and KPIs.
• Coach and develop Operations Supervisors and staff to maximise performance.
• Drive health and safety culture and ensure compliance with policies.
• Monitor performance, analyse data and implement improvement initiatives.
• Engage with customers and internal stakeholders to ensure satisfaction.
• Plan labour and resources to meet changing demand.
• Lead continuous improvement projects using Lean principles.
• Ensure compliance with processes, quality standards and contracts.
• Support business objectives through planning, problem solving and decision making.

Skills

Leadership

KPI & SLA management

Data-driven decisions

Stakeholder management

Team coaching

Problem solving

WMS experience

MS Office

Tools

WMS software

Microsoft Office

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Location: Corby
Salary: Up to £44,000 per annum (dependent on experience)
Hours: Monday to Friday, 40 hours per week

About the Role:

At Arvato, we are committed to delivering operational excellence for our customers through innovation, collaboration and exceptional service. We are looking for an experienced Operations Manager to lead one of our warehouse operations at our Corby site.

This is an excellent opportunity for a motivated and people-focused leader who thrives in a fast-paced logistics environment and has a proven track record of driving performance, developing teams and delivering outstanding customer service.

Your Tasks:

• Lead and manage the day-to-day warehouse operation, ensuring customer service levels and operational KPIs are consistently achieved.
• Develop, coach and inspire your Operations Supervisorsand operational colleagues to maximise performance and engagement.
• Drive a strong health and safety culture, ensuring compliance with company policies and legal requirements.
• Monitor operational performance, analysing data and implementing improvement initiatives to increase productivity, quality and efficiency.
• Build effective relationships with customers and internal stakeholders to ensure operational excellence and customer satisfaction.
• Manage labour planning and resource allocation to meet changing business demands.
• Lead continuous improvement projects using Lean methodologies and best practice principles.
• Ensure compliance with all operational processes, quality standards and contractual requirements.
• Support the delivery of business objectives through effective planning, problem solving and decision making.

Qualifications

We’re looking for someone who has:

• Previous experience in an Operations Manager role within a warehouse, logistics or supply chain environment.
• Strong leadership experience with the ability to coach, motivate and develop high-performing teams.
• Experience managing KPIs, SLAs and customer expectations.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Experience of Warehouse Management Systems (WMS) and Microsoft Office applications.
• A passion for continuous improvement and operational excellence.
• The ability to work collaboratively within a dynamic and fast-moving environment.

Additional Information

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub

Job Segment: Logistics, Supply Chain Manager, Supply Chain, Operations Manager, Warehouse, Operations, Manufacturing