Operations Supervisor - Returns

Arvato; Corby; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance 4x Salary

Employee Assistance Programme

Employee Discount Scheme

Job summary

Arvato is seeking an Operations Supervisor for its Corby site, leading a high-performing warehouse team in a fast-paced environment. The role focuses on daily operations, safety culture, and continuous improvement to meet service targets.

You will manage performance, coach staff, and collaborate with cross-functional teams to ensure outstanding customer service and operational excellence.

Qualifications

• Previous supervisory experience in warehouse, logistics or supply chain environment.
• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.
• Proactive approach to problem solving and continuous improvement.
• Ability to analyse operational data and make informed decisions.
• Experience managing KPIs and delivering against SLAs.
• Good IT skills, including Microsoft Office; WMS/SAP experience advantageous.
• Flexible and positive approach in a fast-paced environment.

Responsibilities

• Lead, coach and develop a team to achieve operational KPIs.
• Ensure productivity, quality and customer service standards are met.
• Monitor performance and implement improvement initiatives to boost efficiency.
• Manage resource planning to meet changing business demands.
• Drive a strong health and safety culture and ensure procedural compliance.
• Collaborate with Inventory, Quality, Customer Services and other support functions.
• Investigate operational issues, identify root causes and implement sustainable solutions.
• Support employee engagement, performance management and colleague development.

Skills

Leadership

People management

Communication

Problem solving

Data analysis

KPI management

IT skills

Tools

WMS/SAP

Job description

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Hours: Monday - Friday 8.30-17.00

At Arvato, we’re passionate about delivering exceptional supply chain solutions for some of the world’s leading brands. We’re looking for an experienced and motivated Operations Supervisor to join our Corby site, leading a high-performing team in a fast-paced warehouse environment.

If you’re a people-focused leader who thrives on driving operational excellence, continuous improvement and customer satisfaction, we’d love to hear from you.

What you’ll be doing

As an Operations Supervisor, you’ll take ownership of the day-to-day operation, ensuring performance, quality and service targets are consistently achieved. You’ll inspire and develop your team while promoting a culture of safety, accountability and continuous improvement.

Key responsibilities include:

• Leading, coaching and developing a team to achieve operational KPIs.
• Ensuring productivity, quality and customer service standards are consistently met.
• Monitoring performance and implementing improvement initiatives to enhance efficiency.
• Managing resource planning to meet changing business demands.
• Driving a strong health and safety culture, ensuring compliance with company procedures.
• Working collaboratively with Inventory, Quality, Customer Services and other support functions.
• Investigating operational issues, identifying root causes and implementing sustainable solutions.
• Supporting employee engagement, performance management and colleague development.

Qualifications

• Previous supervisory experience within a warehouse, logistics or supply chain environment.
• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.
• A proactive approach to problem solving and continuous improvement.
• The ability to analyse operational data and make informed decisions.
• Experience managing KPIs and delivering against service level agreements.
• Good IT skills, including Microsoft Office (WMS/SAP experience is advantageous).
• A flexible and positive approach with the ability to thrive in a fast-paced environment.

Additional Information

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .