Operations Manager

CBC Resourcing Solutions; Coleshill CP; On-site; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Bonus and benefits

Job summary

CBC Resourcing Solutions is seeking an experienced Operations Manager to lead teams across Payouts, Customer Service and Proposals in the Midlands. You will drive performance, implement training plans and manage relationships with internal and external customers.

The successful candidate will have a proven track record of running teams within Asset Finance, ensuring compliance and IT system readiness to support growth.

Qualifications

• Experience managing teams in asset finance.
• Proven ability to lead customer service operations.
• Track record of developing and implementing training plans.

Responsibilities

• Produce and implement training plans and personal objectives for the team, including completion of appraisals and one-2-one reviews
• Manage, maintain and build the relationships with internal and external customers enhancing and developing relationships
• Manage relevant operational risk associated with the operation of the IT system and the in-life activity of customer accounts
• Provide guidance regarding the IT System and related operational issues
• Ensure compliance with applicable policies and procedures
• Working with all relevant stakeholders to ensure that IT system requirements remain fit for purpose and will continue to support the ongoing grow of the customer base
• Working with a “right first time” and continuous improvement ethos

Skills

Asset Finance experience

Team leadership

Payouts and Customer Service

Job description

Operations Manager

Midlands

To £75,000 plus fantastic bonus and benefits

Our client is a very well established and award winning business finance specialist.

Due to continued growth they are looking for an experienced Operations Manager to run their teams covering Payouts, Customer Service and Proposals.

The successful Operations Manager will have a proven track record of running a team within Asset Finance.

Responsibilities

• Produce and implement training plans and personal objectives for the team, including completion of appraisals and one-2-one reviews
• Manage, maintain and build the relationships with internal and external customers enhancing and developing relationships
• Manage relevant operational risk associated with the operation of the IT system and the in-life activity of customer accounts
• Provide guidance regarding the IT System and related operational issues
• Ensure compliance with applicable policies and procedures
• Working with all relevant stakeholders to ensure that IT system requirements remain fit for purpose and will continue to support the ongoing grow of the customer base
• Working with a “right first time” and continuous improvement ethos

This is a fantastic opportunity to join a growing and dynamic business.